Hearing Care Specialist

1 week ago


TX United States Staffing Proxy Full time
Job Opportunity

Cornerstone Audiology, a reputable hearing care provider in Lubbock, Texas, is seeking a highly skilled and compassionate individual to fill the role of Hearing Care Customer Associate.

The ideal candidate will possess excellent time management skills, a genuine care for people, and basic technology skills. They will work in the Service Center, where patients visit for routine care and maintenance of their hearing devices.

The core values of Cornerstone Audiology are diligence, genuineness, generosity, and fun. The successful candidate will share these values and demonstrate the following attributes:

  • Excellent time management skills to prioritize patient care and tasks
  • A genuine care for people and an appreciation for the elderly
  • Basic technology skills to understand Bluetooth pairing, scheduling software, and data entry
  • A kind and patient personality to communicate effectively with patients
  • An outgoing personality to start conversations and engage with patients
  • Sales skills to explain the value of services and convince patients to upgrade their hearing aid technology
  • Troubleshooting experience to identify and resolve device issues

Responsibilities:

Hearing Aid Services
  • Cleaning and checking hearing aids
  • Troubleshooting hearing devices in person and over the phone
  • Scheduling future appointments
  • Pairing smartphones and hearing devices
  • Managing hearing aid inventory and supplies
  • Checking in hearing aids from repair and scheduling patients to pick up devices

Requirements:

  • High school diploma or equivalent required
  • Customer service or patient care experience, preferably in a healthcare setting
  • Familiarity with hearing aids and basic troubleshooting techniques preferred but not required
  • Detail-oriented with a commitment to delivering high-quality service to patients
  • Willingness to learn and adapt to new technologies and procedures

Benefits:

  • Medical benefits
  • Matching 401K
  • PTO and paid holidays


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