Front Desk Representative
4 weeks ago
At Summit Hospitality Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.
Key Responsibilities:- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, ensuring accuracy and efficiency.
- Manage guest accounts, including posting charges and handling payments.
- Assist with room assignments, key card distribution, and other front desk duties as needed.
- Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
- Work collaboratively with other hotel staff to ensure a positive guest experience.
- Previous experience in a front desk or guest services role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
- Basic computer skills and knowledge of hotel software systems.
- High school diploma or equivalent required.
- A competitive hourly rate and opportunities for advancement.
- A dynamic and supportive work environment.
- Comprehensive training and development programs.
- A range of benefits, including health insurance, paid time off, and hotel discounts.
Summit Hospitality Group is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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