Front Desk Representative

4 weeks ago


Pinehurst, North Carolina, United States Summit Hospitality Group Full time
Front Desk Agent Job Description

At Summit Hospitality Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest accounts, including posting charges and handling payments.
  • Assist with room assignments, key card distribution, and other front desk duties as needed.
  • Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
  • Work collaboratively with other hotel staff to ensure a positive guest experience.
Requirements:
  • Previous experience in a front desk or guest services role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Basic computer skills and knowledge of hotel software systems.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment.
  • Comprehensive training and development programs.
  • A range of benefits, including health insurance, paid time off, and hotel discounts.

Summit Hospitality Group is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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