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Service to the Armed Forces Caseworker

2 months ago

Fort Sill, United States American Red Cross Full time

About the Role

The American Red Cross is seeking a highly skilled and compassionate Caseworker to join our Service to the Armed Forces Hero Care Center team. As a Caseworker, you will play a critical role in providing emergency assistance and support to military members and their families worldwide.

Key Responsibilities

  • Interview callers and coordinate requests for service, including recording client information and determining eligibility for American Red Cross services.
  • Perform related case activities, such as obtaining verifications, delivering messages, and coordinating case management services with other Red Cross units.
  • Compose and deliver emergency communication messages to domestic and overseas military locations.
  • Work in a fast-paced, dynamic environment, providing exceptional customer service and support to clients in distress.

Requirements

  • High School Diploma or equivalent required.
  • Minimum 3 years of related experience or equivalent combination of education and experience required.
  • Familiarity with medical terminology and military community required.
  • Strong communication skills, both written and verbal, and typing speed of 40 wpm or higher.
  • Ability to work in a team environment and provide exceptional customer service.

Preferred Qualifications

  • Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database.
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret, and synthesize information from clients, staff, and management.
  • Ability to multi-task and shift focus as operational, service delivery, and staff needs demand.

About the American Red Cross

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and education to individuals and communities in need. We are committed to diversity, equity, and inclusion, and strive to create a workplace culture that reflects these values.

Benefits

  • Medical, dental, and vision plans.
  • Health Spending Accounts and Flexible Spending Accounts.
  • PTO and holidays.
  • 401K with 5% match.
  • Paid Family Leave.
  • Employee Assistance.
  • Disability and Insurance: Short and Long Term.
  • Service Awards and recognition.