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Professional Services Specialist II

2 months ago

Kansas City, Missouri, United States Omnicell, Inc. Full time
Job Summary

Omnicell, Inc. is seeking a highly skilled Professional Services Specialist II to join our team. As a key member of our professional services team, you will be responsible for delivering exceptional customer experiences, providing expert guidance on Omnicell's products and solutions, and driving business outcomes for our customers.

Key Responsibilities
  • Provide expert guidance on Omnicell's products and solutions to customers, including workflow optimization and medication management strategies.
  • Deliver exceptional customer experiences through on-site support, training, and implementation services.
  • Collaborate with cross-functional teams to drive business outcomes and improve customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Stay up-to-date with industry trends, regulatory requirements, and Omnicell's product roadmap to ensure expert knowledge and guidance.

Requirements
  • Minimum 3 years' experience in a healthcare setting, with a degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and cross-functional teams.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Ability to travel 100% and work in a fast-paced environment.

About Omnicell
Omnicell, Inc. is a leading provider of automation and analytics solutions for the healthcare industry. Our mission is to transform pharmacy care through outcomes-centric innovation, and we are committed to delivering exceptional customer experiences and driving business outcomes for our customers.