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About Mountain Shadows Resort

At Mountain Shadows Resort, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

The Housekeeping Supervisor provides support to the Housekeeping Manager, ensuring the smooth operation of housekeeping services. This role requires excellent communication and leadership skills, as well as the ability to maintain high standards of cleanliness and guest satisfaction.

Key Responsibilities

  • Assist the Housekeeping Manager in overseeing the daily operations of the housekeeping department.
  • Train and develop housekeeping staff to ensure they meet the highest standards of cleanliness and guest satisfaction.
  • Monitor and maintain the cleanliness of guest rooms, including VIP, vacant, occupied, and check-out rooms.
  • Ensure that all housekeeping staff have the necessary supplies and equipment to perform their duties efficiently.
  • Coordinate work orders and follow up on inspections to ensure that all issues are resolved promptly.
  • Handle lost and found items according to procedure.
  • Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
  • Schedule and participate in departmental meetings.
  • Ensure that floor storage areas and closets are kept in an orderly and clean fashion.
  • Inspect closets to ensure that all items are stocked in an orderly fashion and in sufficient quantities.
  • Respond properly in any hotel emergency or safety situation.

Requirements

  • Prior Housekeeping Supervisor experience required.
  • Reading, writing, and oral proficiency in the English language.
  • Knowledge of the tasks performed by the Housekeeping Attendants.
  • Familiarity with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
  • Ability to adhere to practices of occupational safety and health, including wearing personal protective equipment when required.