Pharmacy Technician Outpatient III

4 weeks ago


Menomonee Falls, Wisconsin, United States Froedtert Health Full time
Job Summary:

As a Pharmacy Technician Outpatient III at Froedtert Health, you will be an essential point of contact for our patients and staff, providing exceptional customer service and support. You will be responsible for handling patient and staff inquiries, resolving issues, and ensuring that all interactions are handled with professionalism and efficiency.

Key Responsibilities:

Serve as the first point of contact for patients and staff calling the pharmacy with inquiries, prescription refills, medication questions, and other concerns.
Provide friendly, courteous, and knowledgeable assistance to ensure customer satisfaction.
Address customer concerns, questions, and complaints promptly and effectively.
Process prescription refill requests, verify patient information, and ensure adherence to pharmacy policies and procedures.
Assist customers and staff with insurance-related inquiries, including coverage verification, prior authorization requirements, and billing issues.

Requirements:

A minimum of 3 years of experience as a pharmacy technician is preferred. A high school diploma or equivalent is required, and a graduate of an accredited pharmacy technician training program is preferred. Leadership training is also preferred. Certification as a Pharmacy Technician (CPhT) through passing the Pharmacy Technician Certification Boards exam (PTCE) or the National Healthcareer Associations exam (ExCPT) is required within 6 months of hire.

Perks & Benefits:

Froedtert Health offers a variety of perks and benefits to staff, including paid time off, growth opportunities, academic partnerships, referral bonuses, and a retirement plan. We also offer medical, dental, vision, life insurance, short and long-term disability, and free workplace clinics. Employee assistance programs, adoption assistance, healthy contributions, care at work, moving assistance, discounts on gym memberships, travel, and other work-life benefits are also available.

About Froedtert Health:

The Froedtert & Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research, and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages, and retains a diverse workforce.

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