Pharmacy Technician Outpatient III
3 weeks ago
We are seeking a skilled Pharmacy Technician to join our team at Froedtert Hospital. As a member of our Integrated Service Center, you will play a vital role in providing exceptional customer service and support to our patients and staff.
Key Responsibilities:
- Provide friendly, courteous, and knowledgeable assistance to patients and staff via phone and communication platforms.
- Address customer concerns, questions, and complaints promptly and effectively.
- Process prescription refill requests, verify patient information, and ensure adherence to pharmacy policies and procedures.
- Assist with insurance-related inquiries, including coverage verification, prior authorization requirements, and billing issues.
- Maintain accurate and detailed records of patient interactions, prescription requests, and other pertinent information.
You will do well at this job if:
- You are customer-focused and adaptable to different personality types.
- You have strong phone and verbal communication skills.
- You can manage large amounts of inbound and outbound calls in a timely manner.
- You can balance autonomy and teamwork.
- You are flexible and have a positive attitude.
Requirements:
- A minimum of 3 years of experience as a pharmacy technician is preferred.
- High School diploma or equivalent is required.
- Graduate of an accredited pharmacy technician training program is preferred.
- Certification as a Pharmacy Technician (CPhT) through passing the Pharmacy Technician Certification Boards exam (PTCE) or the National Healthcareer Associations exam (ExCPT) is required within 6 months of hire.
Perks & Benefits:
- Paid time off.
- Growth opportunities, including career pathways and tuition assistance.
- Academic partnership with the Medical College of Wisconsin.
- Referral bonuses.
- Retirement plan - 403b.
- Medical, dental, vision, life insurance, short and long-term disability, and free workplace clinics.
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