Pharmacy Technician Outpatient III

3 weeks ago


Menomonee Falls, Wisconsin, United States Froedtert Hospital Full time
Job Summary:

We are seeking a skilled Pharmacy Technician to join our team at Froedtert Hospital. As a member of our Integrated Service Center, you will play a vital role in providing exceptional customer service and support to our patients and staff.

Key Responsibilities:
  • Provide friendly, courteous, and knowledgeable assistance to patients and staff via phone and communication platforms.
  • Address customer concerns, questions, and complaints promptly and effectively.
  • Process prescription refill requests, verify patient information, and ensure adherence to pharmacy policies and procedures.
  • Assist with insurance-related inquiries, including coverage verification, prior authorization requirements, and billing issues.
  • Maintain accurate and detailed records of patient interactions, prescription requests, and other pertinent information.

You will do well at this job if:
  • You are customer-focused and adaptable to different personality types.
  • You have strong phone and verbal communication skills.
  • You can manage large amounts of inbound and outbound calls in a timely manner.
  • You can balance autonomy and teamwork.
  • You are flexible and have a positive attitude.

Requirements:
  • A minimum of 3 years of experience as a pharmacy technician is preferred.
  • High School diploma or equivalent is required.
  • Graduate of an accredited pharmacy technician training program is preferred.
  • Certification as a Pharmacy Technician (CPhT) through passing the Pharmacy Technician Certification Boards exam (PTCE) or the National Healthcareer Associations exam (ExCPT) is required within 6 months of hire.

Perks & Benefits:
  • Paid time off.
  • Growth opportunities, including career pathways and tuition assistance.
  • Academic partnership with the Medical College of Wisconsin.
  • Referral bonuses.
  • Retirement plan - 403b.
  • Medical, dental, vision, life insurance, short and long-term disability, and free workplace clinics.


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