Mortgage Support Specialist
5 days ago
We are seeking a highly organized and proactive Mortgage Support Specialist to support our dynamic loan officers in ensuring smooth loan processing, maintaining high customer satisfaction, and enhancing the overall efficiency of our team.
This role is essential in supporting two bilingual loan officers on our Azares/Miranda/Toledo team. The ideal candidate will be detail-oriented, customer-focused, and tech-savvy, comfortable managing multiple tasks in a fast-paced environment.
Key Responsibilities:
- Loan Qualification: Work up borrower income calculations to ensure accuracy for loan qualification.
- Application Review: Ensure loan applications are complete and accurate, including borrower details, eConsent, and supporting documents.
- Document Collection: Collect, review, and organize initial and follow-up documents upfront and at CLA to identify and address potential issues early.
- Loan Origination: Assist with RESPA compliance when loans are under contract and help process refinances by working up numbers.
- Client Communication:
- Meet clients in person as needed for disclosures or eConsent assistance.
- Follow up with pre-qualified borrowers regularly to keep them engaged and informed.
Process Improvement:
- Implement efficient processes to streamline communication, enhance productivity, and improve efficiency.
Technology Utilization:
- Demonstrate proficiency with technology tools, including Microsoft Office Suite, loan origination systems (LOS), and ChatGPT.
Qualifications:
- Language Skills: Bilingual proficiency (English and Spanish).
- Experience: Prior experience in the mortgage or real estate industry is a plus.
- Technical Skills:
- Familiarity with modern technology, including ChatGPT and other AI tools.
- Fluency with loan origination systems (LOS) and proficiency in Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills.
- Customer Service: Ability to build rapport with clients and maintain professionalism under pressure.
- Detail-Oriented: Strong attention to detail and ability to manage multiple priorities.
- Team Player: Ability to collaborate effectively with loan officers, agents, and clients.
Benefits:
- Competitive hourly wage ($25-$30 per hour) with performance incentives.
- Opportunities for professional growth and development.
- Flexible work environment with the potential for hybrid/remote options.
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