Store Operations Director

1 week ago


Closter New Jersey, United States Gary's Wine & Marketplace Full time
Job Summary

Gary's Wine & Marketplace, a leading retail wine and spirits company, is seeking an experienced Executive Retail Manager to oversee all store functions. This is a multi-faceted role that requires a strong leader with expertise in store operations, customer service, and team management.

Key Responsibilities
  • Team Management: Direct and monitor all team members in their duties, ensuring excellent customer service and a positive store experience.
  • Staff Development: Oversee staff development and ensure the appropriate team members properly train all new hires.
  • Customer Service: Oversee all customer service issues, ensuring prompt and effective resolution.
  • Sales and Merchandising: Build sales goals and staffing models to meet the store's financial targets, and ensure the store remains properly stocked and well-merchandized.
  • Inventory Management: Oversee the reordering team to ensure that the appropriate stock levels of all product categories and materials are brought into the store at the proper times.
  • Communication: Synthesize and communicate store issues and needs to the company leadership.
Requirements
  • 7+ years of retail managerial experience.
  • 3+ years experience working in a wine retail store.
  • A systems-oriented leader who can create, implement, and execute store procedures as needed.
  • A solid managerial presence with the ability to lead a team through positive reinforcement.
  • Ability to provide constructive criticism to team members in a way that motivates and inspires.
  • Comfort and experience using technology, including point of sale software, e-commerce fulfillment software, customer support ticketing software, employee scheduling software, and delivery routing software.
  • Strong written and verbal communication skills.
  • Comfort working in a fast-paced, high-pressure environment.
  • Strong customer service skills and a passion for delighting store guests.
  • Proficiency in Microsoft Office Suite and Outlook.
  • A flexible schedule which includes working some evenings and weekends.
  • Ability to lift 40 lbs.
Benefits
  • We offer medical, dental, and vision benefits.
  • A retirement plan with company contributions.
  • A generous employee discount.


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