Senior Solutions Architect
4 weeks ago
AdventHealth Information Technology is seeking a highly skilled Senior Solutions Architect to design and deliver advanced solutions that bridge the gap between technology and healthcare. The ideal candidate will have expertise in contact center operations, omni-channel communication strategies, and the application of AI/machine learning in healthcare contexts.
Key Responsibilities- Collaborate closely with clients to understand their unique challenges and objectives related to contact centers, omni-channel communication, AI/machine learning, and healthcare processes.
- Design comprehensive and scalable solutions that integrate contact center functionalities, omni-channel communication strategies, and AI/machine learning technologies to address healthcare-specific requirements.
- Develop technical proposals and presentations that effectively communicate the proposed solutions and their benefits to clients.
- Lead the implementation of solutions, ensuring alignment with industry best practices, security standards, and healthcare regulations.
- Provide guidance and support to development teams throughout the project lifecycle, ensuring successful delivery within established timelines and budgets.
- Stay updated with emerging technologies, industry trends, and advancements in healthcare, contact center operations, and AI/machine learning.
- Act as a subject matter expert in healthcare technology, offering insights and recommendations to clients and internal stakeholders.
- Collaborate with cross-functional teams, including sales, product development, and project management, to ensure seamless execution of projects.
- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
- Proven experience as a Solutions Architect, with a focus on contact centers, omni-channel communication, AI/machine learning, CRM, and healthcare solutions.
- In-depth understanding of contact center operations, including telephony systems, IVR, workforce management, and customer engagement strategies.
- Familiarity with omni-channel communication platforms and their integration with contact center solutions.
- Expertise in AI/machine learning technologies and their applications in healthcare, such as predictive analytics, natural language processing, and personalized healthcare solutions.
- Knowledge of healthcare regulations and compliance standards, including HIPAA.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and analytical thinking.
- Ability to work collaboratively in cross-functional teams and lead technical discussions with clients.
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