Store Operations Director

1 week ago

Salt Lake, Utah, United States Liberty Heights Fresh Full time
About Liberty Heights Fresh

We are a pioneering good food grocer dedicated to providing high-quality products made with integrity, passion, and tradition. Our mission is to deliver exceptional customer experiences and foster humane relationships with our suppliers, employees, and customers.

Job Summary

We are seeking an experienced and dynamic Executive Retail Manager to lead our authentic gourmet grocery store. The ideal candidate will possess excellent leadership skills, a proven track record of success, and a commitment to excellence.

Key Responsibilities
  • Leadership and Management:
    • Lead, mentor, and develop a high-performing team through staff engagement, growth, accountability, and retention.
    • Monitor staff performance through motivating, coaching, and performance improvement plans via regular feedback conversations.
    • Train and coach staff on inventory management best practices, hospitality principles, and financial basics.
  • Operational Excellence:
    • Oversee daily store operations, including exceptional merchandising, opening and closing procedures, and inventory management.
    • Ensure the overall store appearance is exceptional by monitoring the entire store throughout the shift.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Customer Experience:
    • Uphold the highest standards of customer service, ensuring a welcoming and personalized shopping experience for all customers.
    • Address and resolve customer complaints and concerns promptly and professionally.
    • Develop and implement strategies to enhance customer loyalty and satisfaction.
  • Financial Management:
    • Manage the store's budget, including labor costs, inventory expenses, and other operational costs.
    • Drive sales and profitability through effective merchandising, promotions, and marketing initiatives.
    • Support the Procurement Manager in analyzing financial reports and making data-driven decisions to achieve business goals.
  • Inventory and Merchandising:
    • Oversee inventory levels to ensure product sales growth and availability while minimizing waste and shrinkage.
    • Collaborate with suppliers and vendors to source authentic, high-integrity products that exceed customer preferences.
    • Implement effective merchandising strategies to highlight key products and seasonal items.
  • Compliance and Safety:
    • Ensure compliance with all health, safety, and food handling regulations.
    • Maintain a safe and secure store environment for employees and customers.
    • Conduct regular inspections and audits to ensure adherence to company policies and standards.
Requirements
  • Bachelor's degree preferred, or commensurate experience.
  • Proven experience in a similar leadership role in the grocery or retail industry.
  • Strong understanding of good food grocery store operations, including inventory management, merchandising, vendor relations, and customer service.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze financial data and make informed business decisions.
  • Exceptional problem-solving abilities and attention to detail.
  • Proficient in using retail management software and ability to learn new technologies.
Benefits
  • Salary plus performance-based bonus commensurate with qualifications and prior demonstrated success.
  • 30% discount on purchases.
  • Medical insurance.
  • Paid Time Off.
  • Opportunities for professional development, travel, and career growth.

Liberty Heights Fresh is an equal opportunity employer, committed to creating an inclusive environment for all employees.

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