Client Service Supervisor

1 day ago


Dallas, Texas, United States Aveanna Full time
About Aveanna Healthcare

Aveanna Healthcare is a leading national provider of home health services to medically fragile children and adults. Our mission is to revolutionize the way homecare is delivered, one patient at a time.

Job Summary

We are seeking a highly skilled and motivated Client Services Supervisor to join our team. As a Client Services Supervisor, you will be responsible for coordinating staffing needs, managing staffing schedules, and fostering positive relationships with patients, patient families, field staff, referral sources, and other key stakeholders.

Key Responsibilities
  • Coordinates staffing needs according to branch location guidelines
  • Manages and maintains staffing schedule according to branch location guidelines
  • Coordinates orientation and training scheduling
  • Coordinates work schedules by allocating employees in shifts and positions
  • Coordinates shift back-fill activities in the event of caregiver tardiness or absences
  • Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases
  • Demonstrates an active and positive role in evaluating staff performance
  • Paid On Call Rotation Required - 24/7 On Call Support to field staff and patient/patient families
  • As needed - home delivery of supplies/equipment (mileage reimbursement offered)
Requirements
  • High School Diploma or equivalent required, College Degree a PLUS
  • Proficient in English, Bilingual a PLUS
  • Healthcare experience a PLUS
  • Knowledge of Microsoft Office Suite, proficient in Word and Excel
  • Team player, organization skillset and ability to multitask
  • Must be able to work after hours on-call schedule
What We Offer
  • Health, Dental, Vision, and Company-paid Life Insurance
  • Paid Holidays, Paid Vacation Days, Paid Sick Days
  • Fun Day and Inclusion Day
  • Monthly Bonus Potential
  • Mileage reimbursement
  • 401(k) Savings Plan with Employer Matching
  • Employee Stock Purchase Plan with Employee Discount
  • Tuition Discounts and Reimbursement Program (conditions apply)
  • Nationwide Footprint w/advancement opportunities
  • Awards and Recognition Program
  • Employee Relief Fund
  • Structured new hire orientation and monthly CSS connection calls
  • Employee Resource Groups


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