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Evening Guest Services Coordinator

2 months ago

Redmond, Washington, United States iQon Hospitality Full time

Position Overview:

We are seeking a dedicated and professional Night Audit Guest Service Representative to enhance our guest experience at iQon Hospitality. This role is essential in ensuring that our guests enjoy a seamless and pleasant stay during their time with us.

Primary Duties:
  • Manage guest reservations and execute check-in and check-out processes using our property management system.
  • Assist guests with a variety of inquiries, including tour bookings and dining reservations.
  • Process payments, distribute room keys, and maintain a high standard of customer service.
  • Respond to phone calls and online requests with professionalism and efficiency.
  • Support the organization of events and meetings to elevate guest satisfaction.
  • Address and resolve guest issues and complaints with care and professionalism.
  • Perform light cleaning duties and ensure that supplies are adequately stocked.
  • Carry out additional responsibilities as needed to support hotel operations.
Qualifications:
  • Experience in a customer service or hospitality role is preferred.
  • Strong communication and interpersonal abilities.
  • Capability to manage multiple tasks effectively in a dynamic environment.
  • Proficient in computer systems and software, including Microsoft Office.
  • Willingness to work evenings, weekends, and holidays as required.
Benefits:
  • Competitive salary with opportunities for advancement.
  • Generous paid time off policy.
  • Comprehensive medical, dental, and vision insurance.
  • Access to public transportation services for ease of commuting.
  • Retirement savings options, including 401(k) and RRSP matching (Canada).
  • Ongoing professional development opportunities to enhance your career.
  • A supportive and inclusive workplace culture that values diversity and teamwork.

iQon Hospitality is committed to being an equal opportunity employer, ensuring that all qualified candidates receive equal consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification.