Collections Specialist

2 weeks ago

Carlsbad, United States REESE LAW GROUP APLC Full time
Job Summary

Reese Law Group, a leading law firm in Carlsbad, CA, is seeking a skilled Collections Specialist to join their team. As a Collections Specialist, you will play a critical role in assisting the firm's Collections department by communicating with banks, employers, and sheriff's departments to process wage garnishments, bank levies, and till taps related to legal claims.

Key Responsibilities:

  • Communicate with banks, employers, and sheriff's departments via telephone to process wage garnishments, bank levies, and till taps.
  • Review files to determine appropriate follow-up on garnishment orders.
  • Enter accurate documentation of all communications regarding claims in the firm's case management software system.
  • Negotiate settlements and payment agreements.
  • Communicate with debtors regarding past-due amounts and attempt to re-establish payment plans for debtors who have defaulted.
  • Function as a primary point of contact between clients and consumers.
  • Assist other members of the Collections department as needed.
  • Report to work in a regular and timely manner.

Requirements:

  • Experience level: prefer 6 months collections experience.
  • Experience in a customer service position or in an office-based position with significant telephone-based duties.
  • Education level: High school diploma, or equivalent, preferred.
  • Ability to communicate verbally in a clear, calm, and polite manner over the telephone, often with hostile or combative practices.
  • Ability to pay close attention to details, including but not limited to deadlines, confidential information, financial figures, and legal claims.
  • Knowledge of FDCPA, the Fair Debt Collection Practices Act, preferred.
  • Bi-lingual ability (Spanish), preferred.
  • Ability to take initiative in learning new concepts, seeking additional information, and asking questions of co-workers when uncertain.
  • Ability to prioritize a variety of tasks in a manner that enables timely completion.

Working Conditions:

  • Must be able to work in a seated or standing position, for periods up to and exceeding 8.0 hours per day.
  • Extensive use of a mouse and keyboard, and calculator.
  • Extended viewing of a computer screen.
  • Extensive use of a telephone.

Location:

This position is domiciled at the offices of Reese Law Group, in Carlsbad, CA.

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