Restaurant Operations Manager

4 days ago


Pittsburgh, Pennsylvania, United States Shake Shack Full time

Unlock Your Potential in a Dynamic Team Environment

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We're committed to fostering an inclusive and collaborative work environment where our team members can thrive. As a Restaurant Operations Manager at Shake Shack, you'll play a vital role in leading our teams to deliver exceptional guest experiences.

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About the Role:

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  • Manage daily restaurant operations to ensure seamless service delivery and achieve high levels of guest satisfaction.
  • Develop and implement effective training programs for team members to enhance their skills and knowledge.
  • Motivate and empower your team to provide outstanding hospitality and drive business growth.
  • Collaborate with cross-functional teams to achieve operational excellence and implement process improvements.
  • Ensure compliance with health, safety, and sanitation regulations, as well as company policies and procedures.
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What You Need:

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  • 2-3 years of experience in a similar management role in a fast-paced restaurant environment.
  • Proven track record of driving sales growth, improving customer satisfaction, and reducing employee turnover.
  • Strong leadership and coaching skills, with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Aptitude for data analysis and problem-solving, with the ability to make informed decisions.
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Perks and Benefits:

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We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You'll also enjoy exclusive discounts on Shake Shack products and services, as well as opportunities for professional development and growth.

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Estimated Salary: $65,000 - $85,000 per year, based on experience and qualifications.


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