Field Support Specialist
4 weeks ago
We are seeking a highly motivated and reliable Support Technician to join our team in Charlotte, NC. This entry-level position is ideal for someone with at least one year of IT experience who is eager to grow in a supportive environment.
Key Responsibilities:- Provide technical support for hardware and software issues, primarily focused on Windows and Linux environments.
- Reimage computers and assist with system upgrades and installations.
- Utilize ServiceNow for ticketing and tracking support requests.
- Collaborate with team members to maintain and support NextGen and EHR systems or comparable platforms.
- Ensure timely resolution of technical issues and maintain high levels of customer satisfaction.
- Maintain a clean driving record and use reliable transportation for on-site support as needed.
- Minimum of 1 year of IT experience in a support role.
- Preferred: IT certification or degree in a related field.
- Experience with Windows and Linux operating systems.
- Familiarity with reimaging computers and EHR systems (NextGen or comparable).
- Knowledge of ServiceNow or similar ticketing systems.
- Strong problem-solving skills and a willingness to learn.
- Clean driving record and reliable transportation.
- A collaborative work environment with two individual contributors.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
We are an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under our Employment Accommodation policy. Applicants need to make their needs known in advance.
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