Microsoft Dynamics CRM Technical Lead

3 weeks ago


Arizona City, Arizona, United States FlexTG Full time
Job Description

**About FlexTG**

Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.

We put people first, recognizing and treating each individual as a unique asset. Our focus is on development, tailored to each person's wishes and needs, with a supportive environment and opportunities for growth.

Job Summary

We are seeking a highly skilled Microsoft Dynamics CRM Technical Lead to lead the functional aspects of Microsoft Dynamics CRM projects, ensuring the successful design, configuration, and implementation of CRM solutions that align with business objectives.

Key Responsibilities
  • Requirements Gathering: Collaborate with business stakeholders to understand and document business processes, objectives, and requirements.
  • Translate business requirements into functional specifications for CRM customization and configuration.
  • Solution Design: Lead the design and configuration of Microsoft Dynamics CRM solutions based on business requirements.
  • Work closely with technical teams to ensure the alignment of functional and technical designs.
  • Implementation and Customization: Configure and customize Microsoft Dynamics CRM to meet specific business needs.
  • Integrate CPQ tools with CRM solutions to streamline the quote-to-cash process.
  • CRM Support Lead: Provide guidance and direction as tier 3 support as ticket escalations occur.
  • Ensure Dynamics and CPQ Support resources provide timely and accurate resolutions.
  • Access and identify training and development plans for Dynamics and CPQ Support resources as needed.
  • User Training and Support: Develop and deliver training programs for end-users to ensure effective and efficient use of CRM functionality.
  • Provide ongoing support and troubleshooting assistance to users.
  • Quality Assurance: Conduct testing and quality assurance activities to ensure that CRM solutions meet business requirements and are free of defects.
  • Stakeholder Communication: Communicate with key stakeholders to provide product updates, address concerns, and ensure alignment with organizational goals.
  • Best Practices and Continuous Improvement: Stay informed about the latest Microsoft Dynamics CRM features and updates.
  • Recommend and implement best practices for CRM configuration and usage.
Requirements
  • Bachelor's degree in Business, Information Technology, or a related field.
  • Proven experience (7+ years) as a Microsoft Dynamics CRM Functional Consultant or Lead.
  • In-depth knowledge of Microsoft Dynamics CRM features, configuration, and customization.
  • Strong understanding of business processes related to CRM, sales, marketing, and customer service.
  • Experience with Configure, Price, Quote (CPQ) tools is a desired skill.
  • Excellent communication, leadership, and problem-solving skills.
  • Project management experience with the ability to manage multiple priorities.
Certifications (desired):

Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate.

EEO Statement

Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status.



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