Coffee Shop Attendant

3 weeks ago

St Petersburg, United States The Moxy St. Petersburg Full time

Job Summary:

The Moxy St. Petersburg is seeking a skilled and experienced Barista to join our team. As a Barista, you will be responsible for greeting guests and taking food orders, preparing beverages, and assisting guests with any other "grab and go" or retail items. You will be expected to maintain a high level of customer service, ensuring that all guests receive a positive and memorable experience.

Responsibilities:

  • Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
  • Report any deviations from policies, procedures, brand standards, and regulations to management.
  • Comply with all guest service basics such as uniforms, name tags, and proper guest greeting.
  • Knowledgeable on hotel facilities and services to assist guests as appropriate.
  • Ensure all communication containing Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
  • Impress guests with quality and timely service in a pleasant and friendly manner.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards; maintain complete knowledge of correct maintenance and use of equipment.
  • Anticipate guests and fellow team member needs, respond promptly, and acknowledge all guests and team members, however busy and whatever time of day.
  • Be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
  • Respond in a positive, calm tone to guest and team members at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Greet guests as they arrive.
  • Monitor surrounding areas and report concerns to supervisor.
  • Complete closing side duties.
  • Attend training, meetings, and other department events, as scheduled.
  • All other duties as assigned by manager.

Fundamental Requirements:

  • Ability to prepare and serve customized coffee beverages.
  • Ability to understand and provide friendly guest service.
  • Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
  • Abide by all State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
  • Record the details of the order from the guests' check for accuracy.
  • Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
  • Attention to details with good organizational and efficient time management skills.
  • Great customer service skills and demonstrated willingness to exceed guest expectations.
  • Consistent professional attitude and behavior with effective listening and communication skills.
  • Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.

Education and Experience:

  • High school education or related experience.
  • Previous experience as a coffee shop barista in a cafe setting is a plus.
  • Familiarity with hospitality industry practices preferred.

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