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Customer Service Representative

2 months ago

Bonita Springs, Florida, United States Fifth Third Full time

About the Role:

Fifth Third Bank is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities:

  • Customer Experience:
    • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
    • Provide follow-up to customer inquiries and resolve issues in a timely and professional manner.
    • Maintain a position of trust and responsibility by keeping customer business confidential.
  • Operations:
    • Perform daily office responsibilities, including maintaining a balanced record and correcting outages.
    • Stay up-to-date on bank policies and financial center procedures.
    • Handle customer problems with professionalism and direct complex issues to leadership as needed.
  • Referrals:
    • Identify customer needs and refer them to Bankers and business partners for consultative conversations.
    • Build and maintain knowledge of retail products and services offered.
    • Utilize tools for tracking referrals to personal bankers and business partners.

Requirements:

  • High school diploma or equivalent.
  • Extensive cash handling experience.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.

Working Conditions:

  • Normal office environment.
  • Extensive viewing of computer screens.

About Fifth Third Bank:

Fifth Third Bank is committed to promoting and ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.