IT Support Specialist

2 weeks ago


Wantagh, New York, United States WheelHouse IT Full time
Job Title: IT Support Technician

We are seeking a highly motivated and detail-oriented IT Support Technician to join our team at WheelHouse IT. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Job Summary:

The IT Support Technician will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network connectivity. You will work closely with our clients to understand their technical needs and provide solutions that meet their requirements.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Install, configure, and maintain computer systems, networks, and peripherals
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Document and track technical issues and resolutions
  • Collaborate with other team members to resolve complex technical issues
Requirements:
  • 1+ years of experience in a technical support role
  • Strong knowledge of Microsoft products, including Windows and Office 365
  • Experience with RMM tools and remote support software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At WheelHouse IT, we are committed to providing our clients with exceptional technical support and service. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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