Accessibility Specialist

Live Nation is seeking an Accessibility Coordinator to join our team at Jones Beach Theater. The successful candidate will play a crucial role in ensuring that our venue is inclusive and accessible to all guests by maintaining our Live Nation service standards.

The Accessibility Coordinator will report to the General Manager and work closely with the Director, Fan Services & Accessibility, and venue leaders to ensure the needs of guests are met, creating an enjoyable and accessible experience for all.

• In collaboration with the General Manager, meet with department heads to design a service framework and plan for pre-show and day-of-show standards and processes, considering ADA and other relevant accessibility guidelines.
• Work with venue leadership to discuss budget, needs, and ongoing support, identifying opportunities to integrate accessibility considerations and remove event day hassles for both fans and employees.
• Regularly survey the venue to ensure all areas, including circulation spaces, seating, restrooms, entrances, and exits, are accessible to individuals with disabilities and follow the standards set forth by the National Accessibility and Inclusivity team.
• Help facilitate large-scale on-site venue staff training, leading sections for venue crew members designed by the National Accessibility and Inclusivity team.
• Stay informed about relevant accessibility laws, regulations, and standards in your state to ensure the venue's compliance with ADA and other applicable guidelines.

• Serve as the main point of contact for guests with disabilities, providing assistance and information regarding accessible services and facilities before and during events.
• Main point of contact for all incoming fan and venue employee accessibility-related requests and communication, ensuring the needs are met and communicating with guests and crew members about available accessibility services, facilities, and policies.
• Collaborate with venue department heads as the subject matter expert and coordinate with venue staff to ensure seamless assistance for guests with disabilities.
• Complete post-event reporting, helping to identify trends and guidance for future improvements.

• A natural interest in helping others and a heart for service.
• A passion for delivering memorable fan experiences.
• Ability to maintain composure and organization in an often hectic and loud environment.
• Flexibility and a one-team mentality.
• Understanding of ADA requirements and other accessibility standards.
• Experience working with or familiarity with various disabilities and the specific needs associated with them.
• Excellent communication skills, both written and verbal.
• Ability to communicate effectively with individuals with diverse needs.
• Strong problem-solving skills to address accessibility challenges and find effective solutions.
• Empathy and a people-first approach.

The position requires constant physical activity, including walking, climbing stairs, lifting, and carrying equipment. Preferably able to lift 30 lbs. using proper lifting techniques, but not required.