Customer Experience Associate

4 days ago

Columbus, Ohio, United States Upstart Network, Inc. Full time

About Upstart Network, Inc.

Upstart Network, Inc. is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As a public company, we are poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation.

Our Mission

We enable access to effortless credit based on true risk. Our team is dedicated to making a positive impact on our customers' lives by providing them with the financial tools they need to achieve their goals.

The Team

Our Operations team is the fastest scaling team in the organization, and we're seeking Customer Experience Associates to join us. Our Customer Experience-Onboarding team is an integral part of our Operations organization, working directly with applicants and potential applicants interested in learning more about Upstart and our loan application process.

Key Responsibilities

  • Deliver an outstanding customer experience by guiding applicants through the application process via inbound and outbound support.
  • Identify and implement creative process improvements to enhance the overall customer experience for all applicants.
  • Complete other projects or tasks as assigned to aid in the operational goals of the customer experience team and operations as a whole.

Requirements

  • 1+ years of experience in customer service, phone support, or similar.
  • Bilingual: Spanish and English in a business setting.
  • Passion for delivering a great customer experience.
  • Strong communication skills (written and verbal) and ability to address applicants in an objective yet empathetic manner.
  • Impeccable judgment and acute attention to detail.
  • BA/BS degree, Associates degree, or equivalent work experience.

What We Offer

  • Competitive Compensation (base + bonus & equity).
  • Comprehensive medical, dental, and vision coverage.
  • Personal Development and Technology & Ergonomic Budgets.
  • Life insurance and disability benefits.
  • Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club, and Basketball teams).
  • Generous vacation policy.
  • 401(k) and Employee Stock Purchase Plan (ESPP).
  • Catered lunches + snacks & drinks.

Equal Opportunity Employer

We are a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and we are just as committed to embracing diversity and inclusion in our hiring practices.

  • Customer Experience Associate

    3 days ago

    Columbus, Ohio, United States Withcove Full time

    About WithcoveWithcove is a leading healthcare company that provides innovative solutions for people with chronic health issues. Our mission is to deliver exceptional patient experiences through our proprietary platform and brands built around specific chronic conditions.Our TeamWe are a dynamic and growing team of professionals who are passionate about...

  • Sales Associate

    6 days ago

    Columbus, Ohio, United States H&M Group Full time

    About H&M GroupH&M Group is a leading fashion company with a strong commitment to sustainability and social responsibility. Our business idea is to offer fashion and quality at the best price in a sustainable way.Job DescriptionWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at H&M Group. As a Retail Sales...

  • Customer Experience Coordinator

    4 days ago

    Columbus, Ohio, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our retail team, you will be responsible for promoting an excellent customer experience and overseeing a team of associates at the front of the store.Key ResponsibilitiesCustomer Service: Create a positive...

  • Cashier Associate

    5 days ago

    Columbus, Ohio, United States Burlington Stores Full time

    Job Summary:We are seeking a highly skilled and customer-focused Cashier Associate to join our team at Burlington Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, processing transactions accurately and efficiently, and maintaining a positive and professional attitude in a fast-paced retail...

  • Bilingual Customer Experience Associate

    4 days ago

    Columbus, Ohio, United States Upstart Network, Inc. Full time

    About Upstart Network, Inc.Upstart Network, Inc. is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. Our mission is to enable access to effortless credit based on true risk.The RoleWe are seeking a highly skilled Customer Experience Associate to join our Loan Servicing team. As a key member of our...

  • Customer Experience Specialist

    7 days ago

    Columbus, Ohio, United States ProLift Toyota Material Handling Full time

    Job SummaryThis position is responsible for working directly with our technicians and customers through proactive communication on scheduling and billing.The Customer Team Coordinator will coordinate parts procurement and order processing with the parts department to ensure technicians have needed items for field repairs.Key ResponsibilitiesReceive incoming...

  • Retail Sales Associate

    4 days ago

    Columbus, Ohio, United States Puma Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Puma. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our store.Key ResponsibilitiesCustomer Service: Provide consistently high standards of customer service,...

  • Seasonal Sales Associate

    4 days ago

    Columbus, Ohio, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at Tailored Brands Inc. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience across multiple business units, including retail, rental, and custom clothing sales.Key ResponsibilitiesEngage with...

  • Customer Experience Representative

    6 days ago

    Columbus, Ohio, United States Capital One Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cafe Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting our brand values.Key ResponsibilitiesDevelop and maintain strong relationships with customers, understanding their needs and...

  • Seasonal Sales Associate

    2 days ago

    Columbus, Ohio, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at Tailored Brands Inc. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience across multiple business units, including retail, rental, and custom clothing sales.Key ResponsibilitiesEngage with...

  • Customer Experience Manager

    7 days ago

    Columbus, Ohio, United States Columbus Region Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team in the Columbus Region. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesLead a team of sales associates to achieve sales...

  • Customer Experience Manager

    18 hours ago

    Columbus, Ohio, United States Columbus Region Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team in the Columbus Region. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesCustomer Service and Sales: Develop and...

  • Part Time Sales Associate

    5 days ago

    Columbus, Ohio, United States The Tile Shop, Inc. Full time

    **Job Summary**The Tile Shop, Inc. is seeking a highly motivated and customer-focused Part Time Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.**Key Responsibilities:**• Proactively greet customers and provide a...

  • Seasonal Weekend Customer Experience Associate

    7 days ago

    Columbus, Ohio, United States The Peach Truck Full time

    About The Peach TruckThe Peach Truck is a dynamic and customer-focused organization seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales and service team, you will play a critical role in delivering exceptional customer experiences and fostering a positive environment for our customers.Key ResponsibilitiesCustomer...

  • Customer Experience Support Specialist

    2 days ago

    Columbus, Ohio, United States Abercrombie and Fitch Co. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Support Specialist to join our team at Abercrombie & Fitch Co. This is a unique opportunity to work with a global, digitally-led, omnichannel specialty retailer of apparel and accessories.Key ResponsibilitiesConduct regular audits on vendor and internal QA evaluators to ensure...

  • Sales Associate

    6 days ago

    Columbus, Ohio, United States Tapestry Full time

    About Kate Spade New YorkKate Spade New York is a global life and style house that embodies optimistic femininity. Our brand is built on a foundation of polished ease, thoughtful details, and a modern, sophisticated use of color.Our CompetenciesWe're looking for individuals who embody the following competencies:Drive for Results: We're seeking individuals...

  • Customer Experience Operations Lead

    7 days ago

    Columbus, Ohio, United States Upstart Network, Inc. Full time

    About the RoleWe are seeking an experienced Operations Manager to join our Customer Experience team at Upstart Network, Inc. As an Operations Manager, you will play a critical role in delivering exceptional customer experiences and driving operational excellence across the organization.Key ResponsibilitiesLead a team of specialists dedicated to providing...

  • Customer Experience Director

    6 days ago

    Columbus, Ohio, United States Cologix Full time

    About the Position:Cologix is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for managing and scaling the Customer Experience function to deliver industry-leading standards.Key Responsibilities:Service order management of all customer orders to drive implementation efforts...

  • Aviation Customer Experience Specialist

    6 days ago

    Columbus, Ohio, United States Qonten Full time

    Job Summary:Qonten is seeking a highly skilled Flight Attendant to join our team. As a Flight Attendant, you will be responsible for ensuring the safety and comfort of our passengers while providing exceptional customer service.Key Responsibilities:Attend pre-flight briefings and conduct pre-flight checks to ensure all emergency equipment is functioning...

  • Customer Experience Coordinator

    1 month ago

    Columbus, Ohio, United States Veterinary Emergency Group Full time

    WHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we...