Enterprise Desktop Support Specialist

5 days ago

Tampa, Florida, United States Software Guidance and Assistance, Inc. Full time
Enterprise Desktop Support Analyst

Software Guidance & Assistance, Inc. (SGA) is seeking a highly skilled Enterprise Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch desktop support and maintenance services to our clients.

Key Responsibilities:
  • Provide enterprise-level desktop support and maintenance services to clients.
  • Maintain and administer existing Enterprise Desktop Technology Domain (EDTD) hardware and software.
  • Participate in projects to implement EDTD technologies and provide subject matter technical assistance.
  • Evaluate and recommend new or improved methods, tools, or systems for the EDTD.
  • Interact with clients, IT staff, and other technology users to provide knowledge transfer and mentoring.
Requirements:
  • High School Diploma or Equivalent.
  • Six (6) years of demonstrated technical experience in supporting or administering a relevant technology (e.g. Microsoft Windows, MSOffice, Active Directory) in a medium size corporate environment.
  • Enterprise level certification (e.g. Microsoft Modern Desktop Administrator, Microsoft End-Point Manager Administrator) may be considered in lieu of experience or education requirements.
  • SCCM expertise.
  • Working knowledge and ability to support and administer most of the following Advanced Enterprise Technology Components:
  • 3rd level IT escalation support including networking, group policy, security.
  • Workstation Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker).
  • Microsoft Desktop technology products (e.g. Windows 10 and higher, MSOffice, MSProject).
  • System Center Configuration Manager or other Windows imaging and software deployment technologies.
  • Software package development and associated tools (e.g. AdminStudio, Orca).
  • PowerShell expertise.
  • Apple Desktop technology products (e.g. OS X, iOS, Office for Mac).
  • JAMF Casper Suite, or other Apple imaging and software deployment technologies.
  • Mobile computing (e.g. Mobile devices, Microsoft Direct Access).
  • Service Management infrastructure components.
  • Inventory, CMDB Management (SQL, pc lifecycle management).
Preferred Skills:
  • Bachelor's degree in a computer-related field.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission is to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do, and find your passion at work. Please find us at https://www.sga.com.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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