Assistant Service Manager
2 weeks ago
Nidec is a global leader in the manufacturing of commercial and industrial motors, with a presence in over 300 subsidiaries and affiliates worldwide. As a key player in the industry, we are committed to delivering innovative solutions that meet the evolving needs of our customers.
Job DescriptionWe are seeking a highly skilled and experienced Assistant Service Manager to join our team. In this role, you will be responsible for providing technical support to resolve product or service requests, directing and coordinating activities concerned with field service personnel, and identifying, analyzing, and troubleshooting equipment failures.
Key Responsibilities:
- Identify and analyze equipment failures to determine root cause and implement corrective actions
- Provide technical support to customers and internal stakeholders to resolve product or service requests
- Coordinate activities of field service personnel to ensure timely and effective resolution of customer issues
- Develop and maintain technical knowledge of company products and services
- Perform administrative activities associated with department operations, including monitoring phones and compiling estimates
Requirements:
- 5+ years of related experience and/or training
- MS-Office and Oracle experience required
- Ability to lead personnel and manage projects
- High mechanical technical aptitude and electrical aptitude desired
- Effective verbal and written communication skills
What We Offer:
- A dynamic and challenging work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Equal Employment Opportunity:
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, committed to diversity and inclusion in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.
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