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Customer Service Representative, Compressed Air Specialist
2 months ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Mceautomation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a smooth sales process, and maintaining and growing existing business in small and mid-sized companies.
Key Responsibilities:
- Manage multiple customer accounts to achieve growth and margin objectives
- Create and follow up on quotes to ensure timely and accurate processing
- Process customer transactions such as orders, quotes, or returns with accuracy and efficiency
- Grow existing accounts via upselling and cross-selling
- Determine customer requirements and expectations, and recommend specific products and solutions
- Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customer questions, troubleshooting, and resolving issues
- Recommend alternative products based on cost, availability, or specifications
- Identify trends in customer satisfaction or dissatisfaction and communicate effectively and efficiently to address issues
- Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders
- Present price, credit, and terms in accordance with standard procedures and customer profiles
- Provide accurate information regarding availability of in-stock items
- Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
- Pull and stage inventory for service orders
Requirements:
- Commitment to providing exceptional customer service
- Excellent written and verbal communication and presentation skills
- Strong time management skills
- Persuasive and goal-oriented
- Possesses an energetic, outgoing, and friendly demeanor
- Able to multitask, prioritize, and manage time effectively
- Experience in service coordination of technicians preferred
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite
Work Environment:
The work environment for this position is typical for an office, including protection from weather conditions and typical office equipment noise.
Physical Requirements:
The physical requirements for this position are typical for a sedentary office environment, including considerable time spent in a stationary position, at a desk using a computer terminal and keyboard. Movement about the office and standing are required occasionally.