Business Operations Manager
1 day ago
We are seeking a highly skilled Business Operations Manager to join our team at Early Warning Services. As a key member of our operations team, you will be responsible for overseeing and optimizing daily operational processes, leading projects focused on developing and deploying data-driven reports, procedural documentation, and business process improvements.
Key Responsibilities- Oversee the coordination, support, and maintenance necessary to ensure the proper and effective communication of business operations and servicing processes and metrics.
- Formulate, define, and document business processes by clearly defining the project scope and objectives through research, benchmarking, and fact finding, leveraging a fundamental understanding of business functions and industry standards.
- Participate and support in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices.
- Develop and manage standardized business reporting protocols, ensuring data integrity and consistency across various reports and queries while providing valuable insights to internal stakeholders.
- Establish documentation of processes, guidelines, tools, and training aids required to support business unit.
- Manage responses to risks, internal audit and regulatory requests.
- Responsible for managing access and security for business unit systems, including associated documentation.
- Supports the company's commitment to protect the integrity and confidentiality of systems and data.
- A minimum of 6 or more years of related experience with business operations and process development.
- Excellent analytical and problem-solving skills, and the ability to frame recommendations for a variety of audiences.
- Proactive self-starter with ability to work independently.
- Ability to identify process improvement opportunities and tie functional needs to technology solutions.
- Demonstrated communication skills, both verbal and written.
- Able to comply with all security policies and procedures.
- Professional certification such as Project Management Professional (PMP) or PRINCE2.
- Strong background in data analytics, with proficiency in using analytics tools and software (e.g. Tableau, Power BI, Salesforce, Jira, etc.).
- Competitive salary range: $77,000 - $104,000 per year.
- Discretionary bonus and benefits.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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