Video Conferencing Support Specialist

5 days ago


Orlando, Florida, United States Truist Full time
Job Summary

We are seeking a highly skilled Video Conferencing Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and collaboration services to our team members.

Key Responsibilities
  • Provide proactive and positive support to all levels of teammates, including executive leaders.
  • Maintain a sense of urgency to resolve problems and issues encountered.
  • Follow through in a professional and timely manner.
  • Navigate ambiguity and work well under pressure.
  • Take ownership of tasks and demonstrate attention to detail.
  • Work collaboratively as part of a team and operate independently when needed.
  • Perform local travel for tech support, maintenance, and troubleshooting within 50 miles.
Qualifications
  • Bachelor's degree and 2 years of experience or an equivalent combination of education and work experience.
  • Knowledge of information systems and ability to apply that knowledge in practice.
  • Ability to manage competing priorities.
  • Problem-solving skills in straightforward situations.
  • Experience participating in IT projects.
  • Effective communication skills.
Preferred Qualifications
  • Bachelor's degree and 3 years of experience.
  • Banking or financial services experience.
  • Experience with conferencing and meeting connectivity using multiple platforms.
  • Experience with video endpoints, audio visual production, and A/V equipment.
  • PC and mobile device experience with MS Office products and Webex.
  • Advanced troubleshooting skills.
Benefits

As a regular teammate working 20 hours or more per week, you will be eligible for benefits, including medical, dental, vision, life insurance, disability, and a 401k plan. You will also receive paid time off, sick leave, and holidays.



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