Video Conferencing Support Specialist
5 days ago
We are seeking a highly skilled Video Conferencing Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and collaboration services to our team members.
Key Responsibilities- Provide proactive and positive support to all levels of teammates, including executive leaders.
- Maintain a sense of urgency to resolve problems and issues encountered.
- Follow through in a professional and timely manner.
- Navigate ambiguity and work well under pressure.
- Take ownership of tasks and demonstrate attention to detail.
- Work collaboratively as part of a team and operate independently when needed.
- Perform local travel for tech support, maintenance, and troubleshooting within 50 miles.
- Bachelor's degree and 2 years of experience or an equivalent combination of education and work experience.
- Knowledge of information systems and ability to apply that knowledge in practice.
- Ability to manage competing priorities.
- Problem-solving skills in straightforward situations.
- Experience participating in IT projects.
- Effective communication skills.
- Bachelor's degree and 3 years of experience.
- Banking or financial services experience.
- Experience with conferencing and meeting connectivity using multiple platforms.
- Experience with video endpoints, audio visual production, and A/V equipment.
- PC and mobile device experience with MS Office products and Webex.
- Advanced troubleshooting skills.
As a regular teammate working 20 hours or more per week, you will be eligible for benefits, including medical, dental, vision, life insurance, disability, and a 401k plan. You will also receive paid time off, sick leave, and holidays.
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