Medical Information Associate

4 weeks ago


Raleigh, North Carolina, United States Ergomed Full time
Job Description

PrimeVigilance, a leading pharmacovigilance service provider, is seeking a skilled Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling.

Accurately identify, document, and report adverse events/side effects, pregnancy, and other special situation events, and product quality complaints within required timeframes.

Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.

Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.

Provide regular updates to management regarding project status and metrics concerning enquiries.

Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.

Requirements

Life science/bio-medical background with a healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing).

Customer service or call centre experience preferred.

Comfortable receiving enquiries by phone.

Ability to perform out-of-hours service if required.

Time and issue management, delegation, organization, and multitasking skills with good attention to detail.

Strong interpersonal and communication skills.

Advanced English skills, both verbal and written.

About PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders, and ages can contribute and grow. We offer training and career development opportunities internally, a strong emphasis on personal and professional growth, a friendly and supportive working environment, and the opportunity to work with colleagues based all over the world, with English as the company language. Our core values are key to how we operate, and if you feel they resonate with you, then PrimeVigilance could be a great company to work with.

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