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ServiceNow FSO Technical Lead

1 month ago

Saint Paul, Minnesota, United States E-Solutions, Inc. Full time

Job Title: ServiceNow FSO Technical Lead

Location: Onsite

Job Type: Full-time

We are seeking a highly skilled ServiceNow FSO Technical Lead to join our team at E-Solutions, Inc. The ideal candidate will have hands-on experience in implementing ITSM FSO CSM and other related technologies.

Key Responsibilities:

  • Implement ITSM FSO CSM and other related technologies
  • Design and suggest technical best practices
  • Provide domain architecture and technical aspects of the project
  • End-to-end guidance and review of FSO implementation customization in ServiceNow
  • Participate in requirement gathering meetings and provide inputs to developers

Requirements:

  • Hands-on experience in implementing ITSM FSO CSM and other related technologies
  • Strong written and oral communication skills
  • Insurance domain knowledge
  • Strong ability to work with client stakeholders
  • Requirement review and work effort estimation

Certifications:

  • ServiceNow Administration certification
  • ServiceNow Implementation Specialist Certification FSO ITSM various tracks
  • ServiceNow Master Architect Certification (optional)

Skills:

  • ServiceNow-FSO
  • Customer Service Management
  • Custom Applications
  • ITSM
  • Integrations

E-Solutions, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates.