Customer Experience Associate

6 days ago


Rogers, Minnesota, United States Massage Envy Full time
Job Summary
Massage Envy is seeking a highly motivated and customer-focused Sales & Customer Service Associate to join our team in Rogers, Minnesota. As a key member of our client-facing team, you will provide exceptional customer service, promote the value of Total Body Care, and support clinic flow.

This is an exciting opportunity to work in a dynamic and supportive environment, where you can develop your skills and advance your career in a growing industry. We offer a competitive salary range of $18-$20 per hour, plus benefits and opportunities for growth and development.

Key responsibilities include:
  • Providing outstanding customer service and helping clients feel valued and understood.
  • Promoting the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.

What We Offer

As a Sales & Customer Service Associate at Massage Envy, you can expect:
  • A competitive hourly rate of $18-$20 per hour.
  • Opportunities for growth and development in a supportive and caring community.
  • A comprehensive benefits package, including health insurance, paid time off, and employee assistance programs.

Requirements

To be successful in this role, you will need:
  • A high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • A general knowledge of massage and skin care services and the ability to support total body care.


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