Customer Service Team Lead
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Team Lead to oversee the daily activities of our retail team.
The successful candidate will be responsible for supervising a team of retail workers, adjusting daily schedules to ensure optimal efficiency, training and evaluating employees, tracking monthly results and trends, and resolving escalated customer complaints.
Salary: $45,000 - $55,000 per annum, depending on experience.
Key Responsibilities:
- Supervise and coordinate the activities of the retail team
- Adjust daily schedules to ensure optimal efficiency
- Train and evaluate employees
- Track monthly results and trends
- Resolve escalated customer complaints
Qualifications:
- Previous experience in retail, customer service, or related fields
- Ability to thrive in a fast-paced environment
- Excellent written and communication skills
- Strong leadership qualities
About Poonam Donut Corp:
- We are a dynamic and growing company with a passion for delivering exceptional customer experiences
- We offer a competitive salary and benefits package
- Ongoing training and development opportunities
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