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Healthcare Coordinator

2 months ago

Atlanta, Georgia, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled Patient Intake Coordinator to join our team. As a Patient Intake Coordinator, you will play a critical role in ensuring the smooth transition of patients onto our services.

Key Responsibilities
  • Order Processing: Process orders from referral sources and patients, responding to inquiries and resolving patient complaints in a timely and professional manner.
  • Patient Assessment: Assess patient needs and document referral requests for coordination of care, ensuring that all necessary information is collected and processed efficiently.
  • Equipment and Supply Coordination: Provide information pertaining to equipment supplies and services to applicable departments, facilitating the onboarding process for new patients.
  • Insurance Verification: Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information, ensuring accurate and timely processing.
  • Communication: Relay insurance coverage to referral sources and patients, discussing required forms for billing and ensuring seamless communication throughout the process.
Requirements
  • Customer Service Experience: Minimum two years of experience in customer service, with a proven track record of providing exceptional service to patients and referral sources.
  • Healthcare Experience: Minimum two years of experience in healthcare, with a strong understanding of patient needs and healthcare regulations.
  • Technical Skills: Minimum one year of experience working in Microsoft Office, specifically Excel, Outlook, and Word, with proficiency in typing (40-50 wpm) and multi-tasking.
Preferred Qualifications
  • Insurance Terminology: Knowledge of insurance terminology and medical benefit concepts.
  • Medical Benefit Knowledge: Understanding of medical benefit plans and coverage.
  • Typing Skills: Proficiency in typing (40-50 wpm).
  • Multi-Tasking: Ability to handle multiple tasks and priorities in a fast-paced environment.
  • Call Center Experience: Experience working in a call center environment, with a strong focus on customer service.
  • Basic Math Skills: Basic math skills, with the ability to accurately process patient information and billing details.
Education

High School diploma or GED required.

Compensation

The typical pay range for this role is $28.46 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.