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Automotive Warranty Coordinator

1 month ago

Little Rock, Arkansas, United States ACURA OF LITTLE ROCK Full time
Job Title: Automotive Warranty Administrator

We are seeking a highly organized and detail-oriented Automotive Warranty Administrator to join our team at ACURA OF LITTLE ROCK. As a key member of our dealership, you will be responsible for managing all aspects of warranty claims, ensuring timely and accurate submissions, and maintaining excellent relationships with manufacturers and customers.

Key Responsibilities:
  • Prepare and submit warranty claims to manufacturers in accordance with their guidelines and timelines.
  • Verify and review claims for completeness, accuracy, and adherence to warranty policies.
  • Maintain up-to-date knowledge of warranty processes, manufacturer policies, and dealership service standards.
  • Ensure proper documentation for each claim, including repair orders, parts, labor, and supporting evidence.
  • Maintain organized records of all warranty claims, adjustments, and payments.
  • Serve as the primary point of contact for warranty-related inquiries for fixed operations staff and manufacturer representatives.
  • Coordinate with the service manager and technicians to obtain required documentation or clarification on warranty claims.
  • Provide timely updates to management and service teams on claim status, adjustments, or denials.
  • Monitor and analyze warranty trends and identify potential areas of improvement in claim submission processes.
  • Prepare monthly warranty activity reports, including claim status, reimbursements, and any pending or rejected claims.
  • Recommend policy or procedural changes to enhance warranty submission accuracy and reduce claim denials.
  • Review and verify that repair orders meet manufacturer requirements and ensure all labor, parts, and sublet items are accounted for.
  • Conduct periodic audits of warranty claims to ensure adherence to manufacturer policies and dealership standards.
  • Address and resolve warranty claim discrepancies or disputes with manufacturers.
  • Educate service personnel on manufacturer warranty policies, including correct documentation and submission processes.
  • Stay informed about manufacturer warranty updates, recalls, and changes to ensure compliance and efficiency.
What We Offer:
  • Medical, Dental, and Life Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • 401K
  • Paid time off
  • Closed on Sundays
Qualifications:
  • Advanced computer skills, specifically in Reynolds and Reynolds
  • Understand the importance of and maintain confidentiality
  • Understand and follow work rules, policies, and procedures

We are an equal opportunity employer and welcome applications from qualified candidates. If you are a motivated and detail-oriented individual with a passion for warranty administration, we encourage you to apply for this exciting opportunity.