Experienced Service Advisor
4 weeks ago
The Service Advisor at Keffer Volkswagen plays a key role in delivering exceptional customer service and ensuring customer satisfaction. This role involves assisting customers with service inquiries, presenting them with accurate service recommendations, and generating estimates for service costs. The Service Advisor is responsible for coordinating and scheduling service appointments, maintaining open communication with the service team, and updating customers on the progress of their vehicle.
Key Responsibilities:
Interact with customers and listen to their service needs
Provide accurate service recommendations and estimates
Schedule service appointments and coordinate with the service team
Maintain open communication with customers regarding the progress of their vehicle
Ensure customer satisfaction by addressing any concerns or issues
Requirements:
Prior experience as a Service Advisor in the automotive industry
Strong communication and interpersonal skills
Ability to effectively listen to customer needs and provide appropriate recommendations
Detail-oriented and organized
Knowledge of automotive service and repair processes
Benefits:
Competitive compensation ranging from $60,000 to $90,000 per year
Healthcare benefits package
Retirement savings plan
Paid time off and vacation days
Opportunity for career growth and advancement
About the Company:
Keffer Volkswagen is a leading automotive dealership in Huntersville, North Carolina. We are dedicated to providing exceptional customer service and offering a wide range of Volkswagen vehicles and services to our customers. Our team is passionate about cars and committed to delivering a professional and enjoyable experience to every customer who walks through our doors.
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