Restaurant Operations Supervisor

1 week ago


Westport, Connecticut, United States Shake Shack Full time

Embrace a Culture of Excellence

At Shake Shack, we strive to create an enjoyable work environment that prioritizes our team, guests, and community. Our commitment to excellence is reflected in our philosophy of 'Standing for Something Good.'

Position Overview: Shift Manager

Shake Shack, a contemporary burger establishment, is renowned for its classic offerings such as burgers, fries, hot dogs, and frozen custard. As we expand, we are in search of a dedicated and enthusiastic Shift Manager who is passionate about delivering exceptional service.

Why This Role Matters:

This position is ideal for an individual with a minimum of one year of leadership experience in the restaurant industry. We provide a structured path for growth, known as the Shacksperience, which supports every employee's journey from Team Member to various management levels. Our environment fosters learning and development, rewarding those who achieve and surpass our standards.

Benefits Include:

  • Career advancement opportunities
  • Up to 40 hours of work per week with quarterly performance bonuses
  • Comprehensive 8-week training program
  • Medical, dental, and vision coverage
  • 401K plan with company matching
  • Generous paid time off starting at three weeks
  • Opportunities for charitable involvement

Key Qualifications:

  • Minimum of one year of supervisory experience in a restaurant setting
  • Food Safety Certification in accordance with local regulations
  • Strong problem-solving abilities
  • Excellent verbal and written communication skills

Core Responsibilities:

  • Oversee daily operations to ensure excellence at the Shack
  • Manage service flow to uphold safety, cleanliness, quality, and efficiency
  • Build and lead a high-performing team of hourly staff
  • Handle operational support tasks such as purchasing and inventory management
  • Ensure compliance with relevant regulations and standards

About Shake Shack:

Founded from a hot dog cart in New York City, Shake Shack has evolved into a beloved brand with a commitment to high-quality food and exceptional hospitality. Our positive work culture is rooted in the belief that we 'Stand for Something Good.'

As we continue to grow, we invite individuals who share our values to explore opportunities with us.



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