Customer Service Representative

1 month ago


Topton, Pennsylvania, United States East Penn Manufacturing Full time
About East Penn Manufacturing

East Penn Manufacturing is a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We are a leading battery manufacturer with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.

Job Summary

We are seeking a Customer Service Representative to provide effective customer service internally and externally by utilizing in-depth knowledge of East Penn products and communicating effectively with all parties. The ideal candidate will be responsible for responding to customer queries, processing customer purchase orders, and providing product and service information to ensure customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and accurate manner, providing solutions, corrections, or adjustments to ensure customer satisfaction.
  • Order Processing: Receive and process customer purchase orders via various channels, ensuring accurate and efficient order fulfillment.
  • Product Knowledge: Provide in-depth knowledge of East Penn products and services to customers, addressing their needs and concerns.
  • Communication: Communicate effectively with internal departments, including Sales, Pricing, Inventory Planning, and Warehouses, to ensure seamless order processing and customer satisfaction.
  • Problem-Solving: Analyze customer issues and provide solutions, corrections, or adjustments to resolve problems and ensure customer satisfaction.
Requirements
  • A minimum of 1 year of previous work experience in a customer service environment and/or experience in a fast-paced office environment handling administrative duties.
  • Sales experience is helpful.
  • Excellent interpersonal and communication skills.
  • Good listening skills.
  • Attention to detail.
  • Ability to work under pressure.
  • Organizational skills; ability to multitask.
  • Business acumen.
  • Problem-solving/analysis skills.
  • Results-oriented.
  • Customer-focused.
  • Critical thinking.
  • Knowledge/understanding of computer software, such as Microsoft Office, and strong keyboard skills.
  • Math aptitude.
Benefits
  • Competitive compensation.
  • Group health insurance that includes high-quality medical, dental, vision, and prescription coverage with a low employee premium.
  • Retirement Savings Plan with company match and a 3% employer contribution.
  • 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually.
  • Employee assistance program.
  • Fitness discounts.
  • Promotional opportunities.


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