Credit Representative

East Penn Manufacturing is seeking a skilled Credit Representative to join our team in Topton, PA. As a Credit Representative, you will be responsible for managing large and complex accounts, extending credit, and resolving unpaid amounts. You will work closely with Sales, Pricing, and Customer Support teams to ensure timely approval of orders and maintain a positive relationship with customers.

• Manage large and complex accounts for assigned divisions and customers.
• Manage documentation of electronic payments and oversee the electronic billing of customers.
• Work with Sales, Pricing, and Customer's Buyers to present acceptable supporting documentation for resolution of pricing disparities.
• Work with all divisions and District Managers regarding their own accounts and the accounts of the Sales Representatives they manage as required.
• Act on orders entered to assure timely approval of orders- when intervention is required, contact customers for resolution.
• Maintain a record of contacts with customers in the credit and collection software.
• Contact assigned past due accounts to resolve issues.
• Adjust credit limits in accordance with the company's Credit and Collection Policy, as appropriate, to maintain a positive relationship with customers.
• Contribute to the orderly function of the department by reviewing orders of other Credit Department personnel in their absence.
• Monitor payment differences (i.e., shortages/overages and pricing changes) that occur.
• Work closely with Distribution, Warehouse, Sales, and Pricing personnel to obtain accurate information on shipping records and proper pricing.
• Prepare documentation for presentation to Corporate Buyers and/or Accounts Payable where additional payments are due.
• Work with Accounts Receivable on debit/credit adjustments issued where pricing adjustment are needed to agree with the customer documentation.
• Analyze and access financial statements/information, credit reports/credit history, credit applications on new and existing customers for establishing and updating credit limits from whatever sources are available for securing same.
• Access and navigate customer websites/portals for the daily collection and reconciliation of electronic payments, retrieves remittance and billing detail.
• Submit statements monthly in the required format to assigned accounts.
• Coordinate with Credit Manager to submit IT requests when needed to system changes or enhancements.
• Assist in performing essential duties when other employees in the department are absent.
• Other tasks as directed by the Credit Manager.

• 5+ years of relevant work experience in industrial credit and collections.
• Strong working knowledge of various computer software including but not limited to Microsoft Office Suite (Word, Excel, etc.).
• A thorough understanding of financial statements, credit reports, shipping documentation, INCOTERMS, letters of credit, electronic billing, and payments is required.

• Competitive compensation.
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium.
• Retirement Savings Plan with company match and a 3% employer contribution.
• 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually.
• Employee assistance program.
• Fitness Discounts.
• Promotional opportunities.