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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Concordance Healthcare Solutions. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Order Processing: Receive, process, and verify the accuracy of orders from customers, utilizing resolution reports.
- Customer Support: Answer questions regarding pricing, order status, damaged product, or any other topics customers have.
- Order Changes: Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Backorder Management: Track backorders and keep necessary parties updated on current status of orders.
- Problem Resolution: Resolve product or service problems.
- Product Knowledge: Utilize product knowledge to assist customers with questions and make sure they receive the items that best suit their needs.
- Substitute Recommendations: Recommend potential substitutes by analyzing customer needs and product availability.
- Liaison: Act as a liaison between customer and other company personnel and departments to resolve order-related issues.
- Financial Management: Assist with maintaining financial accounts by processing customer adjustments.
- Standards and Policies: Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.
- Core Supply List: Assist VA facility identifying core supply list.
- Allocated Products: Offer guidance regarding allocated products.
- Education: High school diploma or equivalent combination of education and experience.
- Experience: Previous customer service and/or distribution experience preferred.
- Skills: Strong computer skills, proficient with Excel and Word, ability to learn VAI internal computer system.
- Personal Qualities: High energy, positive attitude, and customer service oriented.
- Communication: Excellent communication skills, and be forward thinking.
- Analytical Skills: Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
- Teamwork: Be able to work independently while also being a team player.
- Certifications: Successfully pass a pre-employment (post offer) background check and drug screening.
- Health Insurance: Health, Life, Dental, Vision Insurance.
- Time Off: Paid Vacation and Personal time, Paid Holiday.
- Retirement Plan: 401K Retirement Plan - Company match.
- Disability Insurance: Company paid Short Term & Long Term Disability.
- Profit Sharing: Profit Sharing Program.
