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Senior Benefits Operations Director

1 week ago

Duluth, Minnesota, United States Vensure Employer Services Full time

Company Overview:

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions. The company and its service providers collectively serve over 95,000 businesses and process over $135 billion in annual payroll.

The Role:

The SVP of Benefits will oversee the successful execution of Vensure's Open Enrollment process, ensuring timely completion of tasks and adherence to specified milestones. This role will provide leadership and coordination across multiple departments, guaranteeing a smooth process from planning through execution.

Essential Duties and Responsibilities:

  • Calendar Management:
    • Create, maintain, and modify a detailed multi-month Open Enrollment calendar
    • Ensure all milestones and deadlines are clearly outlined and adjusted as necessary based on evolving external factors
    • Manage interdepartmental dependencies to keep the timeline on track
  • Cross-Departmental Coordination:
    • Oversee the entire Open Enrollment process, ensuring alignment and timely execution across Sys Ops, Ben Ops, and CR departments
    • Serve as the main point of contact and decision-maker for all OE-related tasks
    • Facilitate regular status meetings with department heads to monitor progress and address potential roadblocks
    • Work proactively with department heads to remove bottlenecks, allocate resources, and ensure key tasks are completed on time
  • Accountability & Performance Management:
    • Establish clear expectations and regular check-ins with department heads to track progress and resolve issues promptly
    • Use relationship-building skills and influence to ensure departmental alignment, even in the absence of direct authority
    • In cases where departments fall behind or face challenges, escalate issues to senior leadership and ensure necessary interventions or resources are provided
  • Communication & Reporting:
    • Maintain transparent communication with senior leadership, providing timely updates on the status of OE
    • Provide clear reports on progress, challenges, and any adjustments made to the schedule
    • Act as a central hub for communication between departments and leadership to ensure all teams are aligned and informed
  • Escalation & Issue Resolution:
    • Develop and implement an escalation protocol for missed deadlines, resource constraints, or performance issues
    • Ensure that any recurring or high-priority issues are escalated appropriately to leadership for resolution