Hotel Operations Manager
5 days ago
Marriott International is a renowned hospitality company that offers unique experiences to its guests. Our hotels are carefully selected for their quality, originality, and ability to provide memorable stays.
Salary Range
The salary for this position is estimated at $63,000 to $86,000 per year, based on the location and responsibilities of the role.
Job Description
We are seeking an experienced Hotel Operations Manager to oversee the daily Food and Beverage (F&B) operations at our property. The successful candidate will be responsible for supervising shift staff, monitoring compliance with F&B policies and procedures, and maintaining high standards of quality and service.
Key Responsibilities
• Assist in ordering F&B supplies, cleaning materials, and uniforms
• Supervise daily F&B operations, ensuring compliance with all relevant policies and procedures
• Support and supervise monthly self-inspection programs
• Operate department equipment as needed and report any malfunctions
• Supervise staffing levels to meet guest service, operational needs, and financial objectives
• Encourage and build trust, respect, and cooperation among team members
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Monitor and maintain productivity levels among employees
• Verify that all team members/supervisors understand the brand's philosophy
• Maintain operating budgets and ensure compliance with standards and legal obligations
• Assist supervisors in understanding team members' changing needs and expectations
• Celebrate successes and failures, and communicate areas for improvement to staff
• Coordinate cleaning programs in all F&B areas, identifying trends and making recommendations for improvements
• Establish and maintain open, collaborative relationships with employees
• Create a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service
• Follow property-specific second-effort and recovery plans
• Remain approachable and available for all team members
• Demonstrate knowledge of the brand's service culture
Providing Exceptional Customer Service
• Provide services above and beyond to satisfy customer needs and promote retention
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Serve as a role model to demonstrate appropriate behaviors
• Manage day-to-day operations, monitor quality, and meet customer expectations
• Take proactive approaches when dealing with guest concerns
• Set a positive example for guest relations
• Remain approachable and available for all guests
• Review comment cards and guest satisfaction results with employees
• Respond promptly to customer service requests
Additional Responsibilities
• Provide information to supervisors and coworkers by phone, email, or in person
• Guide and direct subordinates, setting performance standards and monitoring performance
• Analyze information and evaluate results to choose the best solution and solve problems
• Perform hourly job functions if necessary
• Extend professionalism and courtesy to team members at all times
• Comprehend budgets, operating statements, and payroll progress reports
• Perform other duties as assigned to meet business needs
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