Hotel Operations Manager

5 days ago


St Petersburg, Florida, United States Marriott Full time
About Us
Marriott International is a renowned hospitality company that offers unique experiences to its guests. Our hotels are carefully selected for their quality, originality, and ability to provide memorable stays.

Salary Range
The salary for this position is estimated at $63,000 to $86,000 per year, based on the location and responsibilities of the role.

Job Description
We are seeking an experienced Hotel Operations Manager to oversee the daily Food and Beverage (F&B) operations at our property. The successful candidate will be responsible for supervising shift staff, monitoring compliance with F&B policies and procedures, and maintaining high standards of quality and service.

Key Responsibilities
• Assist in ordering F&B supplies, cleaning materials, and uniforms
• Supervise daily F&B operations, ensuring compliance with all relevant policies and procedures
• Support and supervise monthly self-inspection programs
• Operate department equipment as needed and report any malfunctions
• Supervise staffing levels to meet guest service, operational needs, and financial objectives
• Encourage and build trust, respect, and cooperation among team members
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Monitor and maintain productivity levels among employees
• Verify that all team members/supervisors understand the brand's philosophy
• Maintain operating budgets and ensure compliance with standards and legal obligations
• Assist supervisors in understanding team members' changing needs and expectations
• Celebrate successes and failures, and communicate areas for improvement to staff
• Coordinate cleaning programs in all F&B areas, identifying trends and making recommendations for improvements
• Establish and maintain open, collaborative relationships with employees
• Create a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service
• Follow property-specific second-effort and recovery plans
• Remain approachable and available for all team members
• Demonstrate knowledge of the brand's service culture

Providing Exceptional Customer Service
• Provide services above and beyond to satisfy customer needs and promote retention
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Serve as a role model to demonstrate appropriate behaviors
• Manage day-to-day operations, monitor quality, and meet customer expectations
• Take proactive approaches when dealing with guest concerns
• Set a positive example for guest relations
• Remain approachable and available for all guests
• Review comment cards and guest satisfaction results with employees
• Respond promptly to customer service requests

Additional Responsibilities
• Provide information to supervisors and coworkers by phone, email, or in person
• Guide and direct subordinates, setting performance standards and monitoring performance
• Analyze information and evaluate results to choose the best solution and solve problems
• Perform hourly job functions if necessary
• Extend professionalism and courtesy to team members at all times
• Comprehend budgets, operating statements, and payroll progress reports
• Perform other duties as assigned to meet business needs

  • St. Petersburg, Florida, United States The Hotel Zamora Full time

    Job OverviewThe Hotel Zamora, a stunning boutique hotel situated on the beautiful St. Pete Beach, FL, is seeking an experienced and skilled Chief Engineer to join our team.This position offers a unique opportunity to work with a new ownership and management group, Sherman Associates, a renowned real estate development and management company with a proven...


  • St. Petersburg, Florida, United States The Hotel Zamora Full time

    Company OverviewThe Hotel Zamora is a luxury boutique hotel that offers exceptional amenities and services to its guests. Our team of professionals is dedicated to providing an unforgettable experience for all who visit us.Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our Front Desk team. This individual will be responsible for...


  • St. Petersburg, Florida, United States The Hotel Zamora Full time

    We are seeking a highly skilled Digital Marketing Strategist to join our team at The Hotel Zamora, a luxurious boutique hotel located in St. Pete Beach, FL.The ideal candidate will have a strong background in marketing and experience with social media platforms, hospitality settings, and creating engaging content.Job SummaryThis is an exciting opportunity to...


  • St. Petersburg, Florida, United States The Hotel Zamora Full time

    We are seeking an experienced Maintenance Supervisor to join our team at The Hotel Zamora, a luxurious boutique hotel located in St. Pete Beach, FL.About the JobThis is a full-time position responsible for overseeing the maintenance and upkeep of the hotel property, including but not limited to:General maintenance and upkeep responsibilities including minor...


  • St. Petersburg, Florida, United States The Hotel Zamora Full time

    Job Title:Lead Front Office AuditorAbout the Role:The Hotel Zamora, a boutique hotel located in St. Pete Beach, FL, is seeking an experienced Lead Front Office Auditor to join our team.This role is responsible for ensuring the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of front office...


  • St. Petersburg, Florida, United States The Hotel Zamora Full time

    About the JobThe Hotel Zamora seeks an experienced Chief Engineer to lead its catering sales team. This role offers a unique opportunity to work in a luxurious boutique hotel with stunning views overlooking the Intercoastal Waterway and Gulf of Mexico. As a Chief Engineer, you will be responsible for driving sales and marketing efforts, building client...


  • St. Petersburg, Florida, United States Marriott Full time

    OverviewThe Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. As an Assistant Food and Beverage Operations Manager with our company, you will have the opportunity to work in a dynamic environment where every day brings new challenges and opportunities for growth.Salary...


  • St. Augustine, Florida, United States Atrium Hospitality Full time

    Job SummaryWe are seeking a skilled Hotel Catering Sales Manager to join our team at Atrium Hospitality. As a key member of our sales team, you will be responsible for driving catering revenue and building strong relationships with clients.About the RoleThe ideal candidate will have a minimum of two years of experience in catering sales or a related field,...

  • Operations Manager

    23 hours ago


    St. Petersburg, Florida, United States Bon Appetit Full time

    Job Title: Operations ManagerAbout Bon AppetitWe're a restaurant company that operates in contract food service, offering creative freedom to our chefs and managers. Our commitment to great food and outstanding service drives everything we do.Salary and Benefits$85,000 - $110,000 per yearOur comprehensive benefits package includes medical, dental, vision,...

  • Operations Manager

    3 weeks ago


    St. Petersburg, Florida, United States West Pharmaceutical Services Full time

    At West Pharmaceutical Services, we're committed to improving patient lives by delivering innovative solutions for the healthcare industry. Our team is driven by a shared purpose and dedicated to making a meaningful impact.We're seeking an experienced Operations Manager to join our team in this 2nd shift position. In this role, you'll coordinate and...


  • St. Petersburg, Florida, United States Marriott Full time

    Marriott International is a leading hospitality company that operates hotels, resorts, and vacation clubs around the world. We are committed to providing exceptional guest experiences and creating memorable moments for our customers.The Restaurant General Manager plays a crucial role in driving the success of our restaurants by overseeing daily operations,...


  • St. Petersburg, Florida, United States AC Hotel St. Petersburg Full time

    Welcome to AC Hotel NaplesWe're proud to announce an exceptional opportunity for a Front Desk Associate to join our award-winning team! With a salary range of $14.50 - $17.25 per hour, you'll have the chance to thrive in a dynamic environment.Key ResponsibilitiesDeliver Exceptional Guest ExperiencesEffortlessly Manage Reservations and PaymentsBalance Cash...


  • St. Petersburg, Florida, United States WSP SOUTHSIDE LLC Full time

    Job OverviewWe are seeking an experienced Restaurant Operations Manager to join WSP SOUTHSIDE LLC. As a Restaurant Operations Manager, you will be responsible for the restaurant's operational performance during your shift.Estimated Salary: $60,000 - $80,000 per yearKey Responsibilities:Create and manage employee schedules to ensure seamless restaurant...


  • St. Petersburg, Florida, United States Waste Connections Full time

    We are seeking an experienced Operations Supervisor to lead our Material Recovery Facility. With a strong focus on leadership and operational excellence, you will be responsible for overseeing the performance of a team, ensuring safety protocols are met, and driving continuous improvement.Responsibilities:Lead and manage a team of employees operating rolling...

  • Operations Manager

    2 weeks ago


    St. Petersburg, Florida, United States Aequor Full time

    Aequor is seeking a skilled Operations Manager to join our team in Saint Petersburg, FL. In this role, you will be responsible for overseeing daily operations, ensuring smooth workflow, and maintaining high-quality standards.Salary Information:We offer a competitive salary of $31,926.28 per year, based on a 40-hour workweek and 52 weeks of work per year....


  • St. Augustine, Florida, United States Valor Hospitality Full time

    Clean and maintain the hotel's rooms and public areas to ensure guest satisfaction and maximize revenue.Company OverviewValor Hospitality is a leading hotel management company that drives revenue and increases profits through innovation. We believe in respecting our associates as individuals and valued members of our organization, encouraging communication,...


  • St. Petersburg, Florida, United States West Pharmaceutical Services Full time

    West Pharmaceutical Services is a dynamic company that has been at the forefront of improving patient lives for over a century.We are seeking an experienced Operations Manager to join our team in a 2nd shift position. This role will play a critical part in coordinating and supervising operational tasks consistent with the vision of the company.The successful...


  • St. Petersburg, Florida, United States Marriott International, Inc Full time

    OverviewThe Engineering Coordinator role at Marriott International, Inc is an exciting opportunity for individuals who enjoy administrative support and operations management. As a key member of our team, you will play a crucial part in ensuring the smooth operation of our hotel.


  • St. Petersburg, Florida, United States Nursing Home Full time

    We are seeking a highly skilled and experienced Senior Nursing Home Operations Manager to oversee the daily operations of our nursing home facility in Pinellas County, FL.Job SummaryThe successful candidate will be responsible for managing all aspects of the nursing home facility, including resident care, staff training and development programs, budgeting...


  • St. Petersburg, Florida, United States TradeWinds Island Resort Full time

    Discover a rewarding career as an HVAC System Specialist at TradeWinds Island Resort, a premier beachfront destination in St. Pete Beach. As a key member of our engineering team, you will be responsible for the maintenance, repair, and operation of our hotel's heating, ventilation, and air conditioning systems.About UsHighgate Hotels is a leading real estate...