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Field Operations Supervisor

2 months ago

Glendale Heights Illinois, United States Allied Universal Full time

Overview:


Joining Allied Universal Technology Services means becoming part of one of the most rapidly expanding security systems integrators in North America.

Advance your career in a vibrant, fast-paced, and diverse setting that merges cutting-edge technological solutions—such as electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other innovative smart technologies—with physical security measures to protect our clients and communities.

We provide a wide range of career opportunities, including roles for service technicians, installation technicians, engineers, and project managers, among others.

Embark on your career journey with us today We offer comprehensive benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, discounts, and more for most full-time positions.

Job Responsibilities:
The Field Operations Supervisor is responsible for overseeing the overall execution and performance of the installation team. This role ensures that branch objectives are achieved in alignment with the General Manager, focusing on supervising personnel to maintain schedules and ensure projects are executed according to specifications and budget.

Key responsibilities include:

  • Providing general oversight of field operations staff.
  • Managing hiring, recruitment, retention, and training for field personnel.
  • Building and sustaining an effective operations team dedicated to customer and employee satisfaction as well as profitable growth.
  • Setting goals and development plans for all direct reports, evaluating employee performance, and collaborating with management on salary considerations.
  • Supervising the performance of installation and service staff, addressing escalated issues in the field.
  • Communicating management directives to field personnel and ensuring compliance with safety and operational standards.
  • Coordinating with various departments regarding installation projects and service delivery.
  • Collaborating with the operations team for the Sales-to-Ops transition, ensuring project deliverables are received prior to scheduling.
  • Working with the Operations & Purchasing team for project ordering.
  • Developing manpower schedules to ensure compliance with contracts and project requirements.
  • Scheduling and overseeing service delivery.
  • Managing installation projects, monitoring for any slippage, and escalating issues to management as necessary.
  • Conducting site visits to ensure quality control across various projects, ensuring adherence to client specifications and company standards.
  • Following up on customer satisfaction issues and driving resolutions.
  • Engaging company resources to address customer concerns beyond project scope.
  • Promoting the acquisition of change orders.
  • Overseeing the completion of necessary documentation.
  • Providing onsite support and guidance for newer technical staff.
  • Facilitating project close-out processes by providing necessary documentation to the operations team.
  • Serving as a backup for the service department during manpower shortages.
  • Assisting with incoming calls and scheduling for the service department as needed.
  • Collaborating with the operations team on billing matters.
  • Acting as a safety champion for the branch, ensuring that reports and logs are properly maintained and up-to-date.

Qualifications:
  • High School Diploma required; Bachelor's Degree preferred.
  • 5 to 7 years of experience in Engineering or Project Management within the Electronic Security Integration sector.
  • Familiarity with project management methodologies and tools.
  • Proficient in MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word).
  • Excellent verbal and written communication skills.
  • Ability to establish and maintain effective working relationships with both internal and external stakeholders.
  • Detail-oriented and organized.
  • Strong analytical and decision-making skills.
  • Self-motivated with the capacity to inspire and influence others.
  • Ability to manage multiple tasks while adhering to strict deadlines.
  • Strong planning and reporting capabilities.
  • Possess excellent follow-up skills.
  • Willingness to travel to job sites as required (overnight travel may be necessary).
  • Associates degree desirable or Bachelor degree preferred.
  • Experience with software such as Software House, Lenel, Open Options, AMAG, S2, Bravo, Milestone, Exact, and ONSSI is preferred.
  • Possession of state-specific licensing or the ability to obtain it once in position.
  • A valid Driver's License with a clean driving record is required.

Closing:
Allied Universal is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law.


For more information:


If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, or require assistance during the recruitment and/or employment process, please contact our local Human Resources department.


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Requisition ID:
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