Phlebotomist and Patient Registrar

1 month ago


Naples, Florida, United States NCH Healthcare System Full time
Job Summary

The Phlebotomist and Patient Registrar is responsible for obtaining and accurately entering into the computer system requested laboratory tests along with updated demographics and insurance information with proper coding. This role performs pre-analytical duties associated with processing specimens as specified by referral lab protocol, evaluating specimen identification and integrity, organizing and preparing specimens for technical assay and/or sending out to reference laboratories.

Key Responsibilities
  • Completes all required registration/billing information accurately and timely in host system.
  • Proficient in the use of the patient EMR software, scanning process, phone system.
  • Demonstrates effective professional communication and excellent customer service skills based on positive attitudes and values.
  • Perform a variety of routine and complex blood drawing procedures using standard equipment to include vacutainer systems, tourniquets, syringes and butterfly needles.
  • Confers with patients to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
  • Records appropriate collection information on the specimens (including patient name, date and time of collection, and lab assistant's initials).
  • Responsible for collecting viable and appropriate specimens from the patients being studied, verify tests on the requisition.
  • Responsible for obtaining a signature on the Medicare ABN if assigned to patient reception area.
  • Utilizes standard procedures for the maintenance of positive patient identification (name and date of birth).
  • Maintains inventory supplies, reordering and stocking supplies in assigned area.
  • Reviews accuracy of registration correcting errors before end of shift.
  • Meets or exceeds the departments pre-determined productivity standards.
  • As requested, participates in general or special assignments.
  • Cross trained in other areas as needed/requested.
  • Is flexible with work assignments including locations, shifts or weekdays/weekends.
  • Adapts to shift work per request.
Requirements
  • Minimum of High School or GED required.
  • Training in phlebotomy required; phlebotomy experience preferred.
  • Must be able to prioritize and work independently.
  • Must have good problem solving skills.
  • Must be able to multitask.
  • Good customer service and communication skills necessary.
  • Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.


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