Marketing Services Representative

1 week ago


West Chicago, Illinois, United States Epsilon Full time
Job Description

Epsilon is seeking a highly motivated and customer-focused Marketing Services Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional service to our automotive dealer clients within an assigned territory.

Key Responsibilities:

  • Provide proactive consultative services to assigned dealer clients to ensure customer retention, satisfaction, and loyalty.
  • Review product results and recommend enhancements to maximize programs.
  • Identify needs for additional products and services.
  • Work closely with internal contacts to address dealership and company objectives.
  • Actively participate in customer concern resolution and cancellation turnaround attempts.
  • Maintain timely and accurate records of activities, phone conversations, and client interactions.

Requirements:

  • 1-2 years of customer service experience.
  • Salesforce expertise.
  • Relationship building, problem-solving, and communication skills.
  • Experience with selling and servicing automotive marketing platforms and/or CRM.
  • Good knowledge of marketing technologies.

About Epsilon:

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices. We are committed to creating value for our clients, our people, and consumers.

Our Values:

  • Act with integrity.
  • Work together to win together.
  • Innovate with purpose.
  • Respect all voices.
  • Empower with accountability.

Benefits:

  • Flexible time off (FTO), 14 paid holidays.
  • Paid sick time.
  • Parental/new child leave, childcare & elder care assistance, adoption assistance.
  • Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.


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