Fitness Customer Experience Ambassador
7 days ago
At Planet Fitness Inc., we strive to provide an exceptional experience for our members, and that starts with a supportive team. As a Member Services Representative, you will play a vital role in creating a positive environment where people can achieve their fitness goals.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for:
- Providing exceptional customer service to members, prospective members, and guests;
- Greeting members, answering phone calls, and assisting with front desk activities;
- Checking members into the system, handling new member sign-ups, and taking prospective members on tours;
- Facilitating updates to member accounts, responding to questions and concerns, and elevating issues to management when necessary;
You will also contribute to maintaining the cleanliness and organization of the club, ensuring a welcoming atmosphere for all visitors.
RequirementsTo succeed in this role, you will need:
- A customer service background or relevant experience;
- Basic computer proficiency and ability to learn our systems quickly;
- A passion for fitness and health, with a positive attitude and strong communication skills;
- Punctuality and reliability, with a focus on providing exceptional service during your shift;
- Strong listening and problem-solving skills, with the ability to empathize with members and resolve issues effectively;
- Diplomacy and professionalism in all interactions, using appropriate behavior and language;
- A high school diploma or equivalent, with a minimum age requirement of 18 years old.
We offer a competitive salary, estimated at $35,000 - $45,000 per year, based on location and experience. Our benefits package includes opportunities for growth and development, as well as a supportive work environment that values teamwork and camaraderie.
Why Join Us?As a Member Services Representative at Planet Fitness Inc., you will have the opportunity to make a real difference in people's lives by providing a supportive and motivating environment for them to achieve their fitness goals. With over 2,000 locations across the United States, Canada, and beyond, we are committed to expanding our Judgement Free Zone and shaping the future of fitness. If you're passionate about helping others and building a rewarding career, we invite you to join our team and discover the possibilities.
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