Fitness and Wellness Guest Services Associate
4 weeks ago
The Fitness and Wellness Guest Services Associate is the primary point of contact for all guests and members of the JCC. This role requires the ability to multitask in a fast-paced environment while providing welcoming and friendly service to all individuals.
Key Responsibilities- Provide exceptional customer service to guests and members, ensuring a positive experience at the JCC.
- Maintain accurate records of appointments, cancellations, fitness sales, and prospective member information.
- Serve as the main switchboard operator for the JCC and all Federation agencies, maintaining a friendly demeanor and awareness of all activities on campus.
- Provide accurate information on fitness programs and specialty programs to inquiring community members, with the ability to close sales.
- Greet and maintain ongoing communication with members, engaging in regular communication in a friendly and outgoing manner.
- Assist with monitoring the JCC Spas, including desk coverage, water testing of whirlpools, amenity refills, and water station refills, as well as other duties assigned as necessary.
- Answer the phone and accurately transfer calls or take detailed messages.
- Welcome and assist members/visitors with appointments located throughout the facility and direct visitors as necessary.
- Learn and become fluent with our Guest Services software, including Daxko Operations, MindBody Business, Group Ex Pro, and Daxko Engage.
- Sell and complete transactions in Daxko or MindBody.
- Ability to work with Microsoft Office for email access, scheduling, and data entry.
- Assist with specialty sales, events, and open houses as scheduled.
- Report unclean conditions, safety hazards, and malfunctioning equipment to management and Sodexo management.
- Assist in the promotion of agency-wide programs to ensure the productive, effective, and efficient operation of the Agency.
- Consistently review all happenings of the JCC to share important information with Control Desk Staff.
- Additional responsibilities may be added periodically based on the needs of the Fitness and Wellness Department and the Katz JCC.
- Friendly and outgoing personality.
- Proven customer service (communication) skills.
- First Aid and CPR/AED certifications preferred.
- Ability to work well with others toward a common goal.
- Computer skills in Microsoft Office, including Outlook, Word, Excel, and Teams.
- Ability to work in multiple computer programs, including Daxko.
The Katz JCC offers a range of amenities and services, including a double gymnasium, two indoor pools, two outdoor pools, four group wellness rooms, a state-of-the-art fitness center, two full-size gymnasiums, a 16-room early childhood center, teen and adult lounges, a kosher cafe, a physical therapy facility, an art gallery, a library, a 5,000 square foot social hall, and an XRKADE interactive exer-gaming studio.
The JCC operates the largest Jewish Day Camp in North America, with an annual average enrollment of 1,600 campers. The JCC Camps is located in Medford, NJ, and has exceptional facilities.
The Community Inclusion special needs department provides social and recreational activities for children and adults with physical and mental disabilities.
The JCC Membership serves 14,000 members, ranging from infants to active adults to the frail elderly.
The Sari Isdaner Early Childhood Department serves over 300 children in full and half-day programs from infants and toddlers to kindergarten students.
Just 4 Kids After School Programs serves over 100 elementary and middle-school aged children from over 20 local schools.
JCC Festival of Arts, Books & Culture brings authors, entertainers, and speakers to the community, with annual attendance of approximately 10,000 people.
Sun National Bank Junior Maccabi Basketball League serves 400 children, kindergarten through 9th grade.
Senior Congregate Meal Program serves over 100 hot kosher meals to seniors five days per week, as well as providing a cure for loneliness.
Community Day serves families in the Delaware valley with a day of hands-on fun and entertainment, including some health and safety workshops.
The Annual Sports Award Dinner attracts major professional athletes as speakers and recognizes local leaders.
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