Customer Service Representative

24 hours ago


Knoxville, Tennessee, United States Radio Systems Corporation Full time

As a Customer Service Representative at Radio Systems Corporation, you will be responsible for providing exceptional support to our customers in Knoxville, TN. In this role, you will answer inbound calls, assist with pet product needs, and offer solutions to meet the customer's and their pet's requirements.

Key responsibilities include:

  • Providing excellent service to customers
  • Selling our vast array of pet products by finding solutions that meet customer needs
  • Identifying product issues and providing troubleshooting assistance
  • FOLLOWING policies & procedures to ensure quality & consistency
  • Meeting and exceeding customer care accountabilities

To succeed in this role, you should have:

  • 1-3 years of customer service experience preferred
  • Ability to sell products/services to existing and prospective customers
  • Great communication skills
  • Ability to type at least 40 words per minute
  • Ability to utilize a computer to resolve tickets and support cases
  • Passion for improving the customer experience

This is an exciting opportunity to join our team at Radio Systems Corporation in Knoxville, TN. The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. If you are passionate about delivering exceptional customer service and sales, we encourage you to apply.



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