Customer Service Representative
3 days ago
As a Customer Service Representative - Automotive, you will play a critical role in delivering an outstanding customer experience at Toyota/Lexus of Knoxville. Your primary responsibility will be to ensure that customers receive prompt, courteous, and effective service throughout their visit.
Key Responsibilities:
- Manage the flow of work in the service lane to minimize wait times and maximize efficiency
- Identify opportunities to provide additional value to customers, such as recommending maintenance services or offering loyalty rewards
- Respond to customer inquiries and resolve issues promptly and professionally
- Distribute work among technicians to optimize productivity and meet customer expectations
Requirements:
- Previous experience in a similar role is preferred, but not required
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Strong analytical skills and attention to detail
Salary:
$50,000 - $70,000 per year
About Our Dealership:
Toyota/Lexus of Knoxville is a leading automotive retailer in the region, dedicated to providing exceptional service and building long-term relationships with our customers. We offer a comprehensive benefits package, competitive salary, and opportunities for career advancement.
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