Executive Director of Operations
2 days ago
At Community Choice Financial Family of Brands, we're committed to providing exceptional customer service and fostering a culture of growth and innovation.
About the RoleWe're seeking an experienced Executive Director of Operations to lead our store team to achieve high performance. The ideal candidate will have strong leadership skills, the ability to handle complex situations, and a commitment to staff and customer development.
Responsibilities:- Cultivate a results-driven environment that sets high standards for performance and customer service.
- Develop and implement effective marketing strategies to drive business growth.
- Coach and lead store employees to increase revenue and develop their skills.
- Ensure adherence to quality standards, procedures, and local laws and regulations.
- Supervise office security, including cash management and loss prevention.
- Evaluate loan/pawn applications and assess risk within established limits.
- Select, review, hire, and retain new employees.
- Develop work schedules based on budget, workload, and store needs.
- High School Diploma or equivalent required.
- Minimum two years of experience in supervisory or leadership roles in retail, financial services, or related industries.
- Excellent verbal and written communication skills.
- Ability to work with phone, Point of Sale, Microsoft Office, and other systems.
- Background check required (subject to applicable law).
- Ability to meet physical demands of the position.
- A comprehensive new hire training program.
- Access to e-learning modules and training programs.
- Educational Reimbursement Program up to $5,000 per 12-month period (then up to $10,000 after five years).
- Performance-based career advancement.
- Multiple medical insurance options, including free telemedicine and HSA/FSA choices.
- Traditional 401(k) and Roth 401(k) Retirement plan with generous Company match.
- Company-Sponsored Life and AD&D Insurance.
- Paid Time Off (accrue 12 days per calendar year + additional days for each year of service).
The estimated annual target compensation for this position is $64,480, eligible for performance bonuses.
Our goal is to create a workplace free of discrimination based on various characteristics protected by applicable law.
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