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Agricultural Sales Specialist

2 months ago

Washington Pennsylvania, United States Rural King Supply Full time

Overview:
About Us

Rural King Supply is dedicated to fostering a positive and fulfilling workplace for our employees.

We provide opportunities for advancement, competitive benefits, a people-centric environment, and the chance to collaborate with committed associates who are passionate about delivering outstanding service to our rural communities.

Whether you are beginning your career or bringing professional experience, Rural King supports your professional development and offers the resources necessary for your success and growth.


By becoming a part of the Rural King family, you play a vital role in addressing the needs of and making a positive impact in the lives of those within the communities we serve.

How We Reward You:

• 401(k) plan with a 100% match on the first 3% of your contributions and 50% on the next 2%
• Comprehensive healthcare plans tailored to your needs
• Virtual doctor consultations
• Access to specialized care programs with leading healthcare institutions
• 15% employee discount
• Financial wellness programs at no cost
• Employee assistance programs
• Support programs for associates in hardship
• 24/7 chaplaincy services

Responsibilities:


The role of the Agricultural Sales Specialist is crucial in assisting customers with their farming and household requirements.

With extensive knowledge of agricultural machinery, power tools, and essential home products, you will deliver exceptional customer service and expert guidance to ensure a satisfying shopping experience.

• Provide outstanding customer service by helping potential customers identify power equipment that meets their specific needs.


• Engage customers in meaningful discussions to comprehend their unique requirements, preferences, and budgetary constraints using our customer engagement model.


• Support customers throughout the retail financing process, ensuring all prerequisites are fulfilled before equipment release.

• Manage the procurement of various types of power equipment for store inventory and customer special requests.

• Assist with the receipt, movement, and display of power equipment products.


• Adhere to the Indoor Merchandising Guide to ensure all products are arranged and maintained according to company standards.

• Conduct demonstrations of power equipment when necessary.

• Aid customers in locating items within the store and suggest suitable alternatives if a specific product is out of stock.


• Actively listen to customer concerns, promptly address inquiries or issues, and provide appropriate solutions or escalate to a supervisor if needed.


• Collect customer contact information for follow-up situations, such as product availability updates or new arrivals.

• Establish and nurture long-term relationships with customers to encourage repeat business and referrals.


• Offer expert advice and product knowledge on a wide array of items, including power equipment, livestock, heating solutions, fencing, batteries, lawn care, and pools.

• Demonstrate product features and benefits, conduct demonstrations, and explain technical specifications as required.

• Utilize upselling and cross-selling techniques to maximize sales and enhance transaction averages.

• Promote exclusive offers and raise awareness of the store loyalty program.

• Process special orders, operate the POS system, and resolve return issues as necessary.


• Collaborate with team members to meet sales objectives, foster a cooperative work atmosphere, and contribute to the overall success of the store.

• Participate in training sessions and stay informed on product knowledge, sales techniques, and company policies and procedures.


• Contribute to visual merchandising efforts by organizing product displays, ensuring proper signage, and maintaining a clean and appealing sales floor during non-customer assistance periods.

• Ability to work outdoors in various weather conditions.

• Engage in cross-training for flexibility across different departments and responsibilities.

• Actively participate in learning initiatives such as training programs, workshops, and webinars to acquire new knowledge and refine existing skills.


• Provide friendly, proactive, and professional support to both internal and external stakeholders, addressing inquiries and concerns promptly and effectively.

• Perform other duties as assigned.

Supervisory Responsibilities:

None

Qualifications:
Essential Qualities for Success

• High school diploma or equivalent; additional education or certifications in agriculture or related fields is advantageous.

• Proven experience in a sales or customer service role, preferably in a retail setting.

• Strong knowledge and enthusiasm for agriculture, farm equipment, tools, and home essentials.

• Excellent interpersonal and communication skills, with the ability to build rapport with customers and deliver exceptional service.

• Strong problem-solving skills and the ability to effectively address customer inquiries and concerns.

• Results-oriented mindset focused on achieving sales goals and driving revenue growth.

• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving customer demands.

• Basic computer skills for point-of-sale transactions and inventory management systems.

• Resilience and a willingness to handle rejection.

• Strong negotiation and conflict resolution skills.

• Initiative to develop sales strategies and perform under pressure.

• Demonstrated behaviors reflecting integrity, professionalism, and confidentiality.

• Proficiency with Microsoft Office Suite or related software.

• Comfortable navigating computer systems and software to assist customers or manage activities.

Physical Requirements:

• Must be able to sit or stand for extended periods.

• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.

• Must be able to communicate effectively with others (in-person and via electronic devices).

• Must have close visual awareness.

• Ability to use a ladder and/or pallet jack.

• Ability to walk up and down stairs multiple times a day.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.