Customer Service Representative

4 weeks ago


SaintIlpize, Auvergne-Rhône-Alpes, United States ODW Logistics Full time
Job Title: Customer Service Representative

ODW Logistics is a people-focused and customer-driven top 50 third-party logistics (3PL) provider. We are passionate about delivering exceptional service to our customers and are committed to living our core values of Respect, Trust, Team, and Opportunity.

Key Responsibilities:
  • Process and monitor shipping and receiving transactions and documentation, ensuring timeliness and accuracy.
  • Communicate effectively with transportation, OFR, management, co-workers, and customers using various media channels.
  • Manage customer information using Warehouse Management System and Microsoft Office Products, generating reports as required.
  • Monitor damaged and/or on-hold product, notifying vendors and working with OFRs.
  • Exceed customer expectations by responding promptly to inquiries, handling situations to establish win-win outcomes, and building long-term relationships.
Requirements:
  • 1-2 years of customer service or related work experience.
  • Microsoft Office software, data entry, and internet application experience.
  • High School graduate or equivalent.
  • Warehouse Management System (AS400) experience.
Work Environment:
  • General office working conditions.
  • Workweeks in excess of 40 hours may exist periodically through the year.
  • Occasional weekend work.
  • Must be able to work in a fast-paced, team-oriented environment dedicated to exceeding customer expectations and achieving safety, quality, and productivity goals.


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